Second part as in this?
"If you mean it is the customers' responsibility to properly voice that frustration, I agree. If you are insinuating that TW isn't responsible for that frustration, that's just insane."
I don't think customers have responsibility to voice their frustration, properly or otherwise. They're free to do so, but they don't have to. Taleworlds didn't pay us to give them feedback. About the part that TW isn't responsible for the frustration, it's quite hard to answer as I think the word "responsibility" is quite tricky.
No, the later part of that statement, which was "
If you are insinuating...".
Well, of course, you don't
have to, but to suggest that they cannot or that they do not have any such right to voice frustration with a product they paid for is nonsense. Which is what I was getting either. It makes sense to argue that the customer should voice their frustrations in a proper way, but to suggest that they shouldn't or have no right to—that frustrations are
their fault and not the fault of the creator of said product—makes no sense.
At the end of the day, us buying Bannerlord is just a purchase of product. If the product is faulty, people can get frustrated, and the producer has faults in making a faulty product. However, the decision to be frustrated or not lies in the individual, as one can always just cool off by taking a break, or actually like the game.
I think I see what's happening here. You guys are getting too hung up on the term "frustration".
Yes, it is ultimately up to the person to feel frustrated that their money and time was wasted on basic lies (to live and let learn, basically), but whether or not it is up to them to feel that anger towards product that is ultimately failing to meet its promised expectations (and in some ways, duplicitous advertising), the company in charge of that faulty product
is to blame for it. They have a responsibility to that frustration and they have to fix it. So whilst someone doesn't
have to feel frustrated that their money went to a faulty, buggy and or duplicitous product, it is perfectly natural and expected of them as a customer to reflect that frustration towards those who caused it. Most people even agree with this sentiment, as such the reason there are reviews, critics, lawsuits etc etc that reflect the right and power of a customers opinion on said product. To insinuate that that frustration is wrong on the customers' part is equally wrong as insinuating that TW isn't responsible and thus voicing frustrations at them is wrong.
And what sort of solution is that though? Either take a break from the falsely advertised game (abandon it or realize you were scammed?) or "just like it"? I'm sorry, but that makes no sense. I shouldn't have to give up and like the crap state it is in right now because ultimately I'm the one who can either get angry or not over my wasted money and time. An argument could be made that people should never trust EA, but that again is transferring the problems from the company to the customer, which is wrong.
Taleworlds played a big part in causing the frustration, but they have no legal/written/contract responsibility to heal it.
Yes they do? They promised a certain quality product. People bought the product on that statement. They are failing to deliver upon that product. It is their job to change those peoples' opinions, to listen to that frustration, and change course to that content which was promised upon. Otherwise, it is
false advertisement, and I shouldn't have to explain how that's a problem.
In the end, these sorts of arguments is just removing the responsibility of the company and exporting it to the customer, which is ludicrous.
The discussion on the "degree of faultiness" of Bannerlord is something I'm too lazy to research right now. Digging all those official statements and checking the implementation is too much of a hassle for me.
Could you perhaps explain what you mean here? What sort of official statement could disregard the failure of this EA title or the rights/expectations of the customer? If I misunderstood you here, please let me know.