Sergeant at Arms
You missed my point, I agree that TW didn't manage the flow of incoming ideas, neither gave needed feedback.
But they are not responsible for the frustration, as this is something we are supposed to personnaly deal with, by ourself.
I'm struggling to understand how you think that makes sense. If you mean it is the customers' responsibility to properly voice that frustration, I agree. If you are insinuating that TW isn't responsible for that frustration, that's just insane.