Closed Crash at start

[Skantb]

file:///C:/Program%20Files%20(x86)/Steam/userdata/47521368/760/remote/271590/screenshots/Bannerlord.PNG

(Sorry couldn't find a better way to show you the crash screenshot )

 

[uçanbiblo]

Hey, this is the address of the folder on your PC i can not reach it. You can upload the screenshot to our ticket system. Or you can share the crash ID with me, similiar to the ones you have sent before. To send us a ticket, please visit the www.taleworlds.com site and login to your forum account from the top right. Click to "My Account" and then click to "My Open Tickets". You can create a ticket there and include the file and as well as the forum link of this thread. You can find more info about how to upload files to us with the new ticketing system here. Thanks for reporting and sorry for any inconvenience!

 

[Skantb]

Ok, I have found this one in my crash folder , error 5572 , pasting it here :

Starting new log file...
[18:08:35.036] 18 Aug 2023 Friday 18:08 Paris, Madrid (heure d?été)
[18:08:35.036] Computer: K-PC User: k
[18:08:35.036] Build Version: 24202
[18:08:35.648]
<##########################################################################################>

[18:08:35.648]
ERROR: Cannot create GPU device! Please try restarting your computer or graphics driver. Also, please make sure that your graphics driver is up to date.
[18:08:35.648] #TaleWorlds.Native.pdb@{CA08F60C87934AB4BA4323F4FF1F5D47} (1): 0:6506925
#TaleWorlds.Native.pdb@{CA08F60C87934AB4BA4323F4FF1F5D47} (1): 0:1013583
#TaleWorlds.Native.pdb@{CA08F60C87934AB4BA4323F4FF1F5D47} (1): 0:458093
#TaleWorlds.Native.pdb@{CA08F60C87934AB4BA4323F4FF1F5D47} (1): 0:6425704
#TaleWorlds.Native.pdb@{CA08F60C87934AB4BA4323F4FF1F5D47} (1): 0:663886
#TaleWorlds.Native.pdb@{CA08F60C87934AB4BA4323F4FF1F5D47} (1): 0:435736
#TaleWorlds.Native.pdb@{CA08F60C87934AB4BA4323F4FF1F5D47} (1): 0:2138855
#TaleWorlds.Native.pdb@{CA08F60C87934AB4BA4323F4FF1F5D47} (1): 0:2138139
#TaleWorlds.Native.pdb@{CA08F60C87934AB4BA4323F4FF1F5D47} (1): 0:2141959
#ucrtbase.pdb@{47F6CCA836BF470B969AA912C45CAAED} (1): 0:426717
#kernel32.pdb@{FDF36D27D20A4A47A72E7AF0FD70DA41} (2): 0:87821
#ntdll.pdb@{0642F49FE33C4A35B76816A238FF86ED} (1): 0:342109
-----------------------------------------------
No managed frames available.

 

[Suygur]

Hey! I'm not sure anything but on here it says: "ERROR: Cannot create GPU device! Please try restarting your computer or graphics driver. Also, please make sure that your graphics driver is up to date."

Are you sure your drivers are up to date?

 

[Skantb]

Yes I have downloaded last drivers to be sure, same result ... And my GPU works properly with any other game ...

 

[Suygur]

Hello, here it is :

2023-06-16_21.38.43_9112b38ce84721069b8e4fd315299f94

Thanks

Then, I think TW Community support wants a dump report just like this

 

[Skantb]

Then, I think TW Community support wants a dump report just like this

Yes but there is no more the auto crash report prog in this beta alas , and I couldn't find nothing but text files in the related folder .... (program data etc)
Any clue ?

 

[Suygur]

Hey, after the release of the new beta we have a better chance at having a more detailed look at issues. Can you please send your crash data once more if the crash is persistent and share your Crash ID with me? If the crash uploader app is not working, you can find the logs here "programdata/bannelords/logs" and send them my way via ticket. I am asking this so we can have a better detailed look at the issue then before. Thank you for your time and sorry for the inconvenience.

Look on here it says:

If the crash uploader app is not working, you can find the logs here "programdata/bannelords/logs" and send them my way via ticket.

Find logs and share it via ticket?

 

[Skantb]

Look on here it says:

Find logs and share it via ticket?

Thank you for the heads up sir I need to read with more attention . I'll try to send those via ticket one day , a bit stuffed right now

 

[Suygur]

No worries, have fun!

 

[uçanbiblo]

Hey, as the information asked was not given within 2 weeks, i will mark the thread as closed. If the issue is persistent, please share the asked files or the new crash id with me so we can further inspect the issue.