How to use the Crash Uploader and How to send Save Files

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MArdA TaleWorlds

Community Support
M&BWBWF&SNWVC
On this topic, we would like to clarify and explain how to use the Crash Upload and how to send us your save file in case we need them.

How to use the Crash Uploader
As you may know, we have a built-in crash uploader system that collects certain files and sends them directly to our database. With this, we are able to find and debug most of the crashes. Please note that if you don't upload your crash files we can't debug the crashes.

1) If you were unfortunate to experience a crash, you will see this pop-up window. You need to click the "Yes" button to start the upload. (It might be opened but can be hidden behind the game window so please check your open applications!)
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2) After clicking "Yes" you will see this window. Please include details on the description field and click "Send". This stage can last for a few minutes.
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3) After the upload is successfully completed you will see this window. Please note that to be able to check your crash dumps manually we need the identifier of that crash upload. You will see it at this stage. It will be copied to your clipboard automatically.
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4) This is an example conversation.
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How to send Save Files
Most of the time we will need your save files to reproduce the issue you are facing. Due to the nature of our game, almost every gameplay is different. Because of this, it would take us a lot of time to reproduce the issue you are facing by ourselves. Using your save file helps us save time by a lot.
You can find the save files here:
"C:\Users\username\Documents\Mount and Blade II Bannerlord\Game Saves"
You can use upload.taleworlds.com site to send us your save files. (You can use any other file sharing site as well but this way is much faster and secure.)

1) You can select the .sav file like shown below. Please include the URL of the thread you opened on the forums and your username so that we can find the file you uploaded faster. Press Upload after selecting your file and providing the description.
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2) This is what you will see while the upload is ongoing.
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