Resolved Game Crashes Computer On Load

[rmric0]

Prior to today I was experiencing an intermittent issue with Bannerlord where the game would crash the system occassionally (and thus not allow me to submit a bug report). This morning, after ensuring I was updated with Windows 10 and graphics drivers, the game now crashes the system prior to loading the main menu (the launcher will start, the Talesworld production cinematic will play and then the computer will crash).

Windows Event Report:

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 4/8/2020 12:01:01 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: Ryandesktop
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>6</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2020-04-08T16:01:01.323171100Z" />
<EventRecordID>55624</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Ryandesktop</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
</EventData>
</Event>

Computer Specifications:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 1060 6GB
DirectX Driver Name: nvldumd.dll
Driver Version: 26.21.14.4575
DirectX Driver Version: 26.21.14.4575
Driver Date: 3 17 2020
OpenGL Version: 4.6


Memory:
RAM: 12279 Mb

 

[elysebluemoon]

Hello, sorry for the late reply. We have fixed a considerable amount of the problems we have encountered so far and improved the game performance with the multiple patches we have released. Please make sure that your game, your drivers, and OS are up to date and the game has necessary permissions over your security software. Please let us know if the problem persists after completing these steps and verifying the integrity of the game files through Steam.

 

[bFaceIII]

As the asked information was not provided within 2 weeks, this thread is marked as solved. If the issue still continues, please update this thread.