Not about feeling entitled. Again, there is zero reason they can't collect data on community servers remotely. On top of this, when something crashes, it will create a crash report and send it to Taleworlds. That's what they've been doing all beta with clients.
In software the best way to catch bugs is to distribute the software, because they'll break your software in ways you didn't think possible!
I agree with and understand the 'panels not working argument'. Clearly server configuration exists though in some capacity or they wouldn't have TDM, Skirmish and Captain mode servers. I did mention earlier too in this thread, people who host servers are generally technically savvy and a slightly convoluted configuration process probably isn't above them.
Finally maybe you're right about it 'just not being there' for whatever reason. Maybe admin controls don't exist for example. Let's just hope making our opinions known here makes them shift custom servers to the top of the priority list, right?