Need More Info v1.2.5 gpu crash upon entering Pen Cannoc town scene

[LedoS]

Summary:I load a save, make my way to Pen Cannoc, enter town, gpu times out and kicks me out of the game.
How to Reproduce:Load autosave > Go to Pen Cannoc > Enter town scene > crash
Have you used cheats and if so which: No
Scene Name (if related): Pen Cannoc town
Media (Screenshots & Video):
Computer Specs:
OS:win 10 x64
GPU: 5700XT
GPU Driver Version:23.9.1
CPU: AMD 3600
RAM:2x8gb 3200mhz
Motherboard:Asus Prime x470-Pro
Storage Device (HDD/SSD):1tb SSD

 

[LedoS]

I've tried this with no luck
1) setting game from fullscreen to borderless
2) deleting shaders cache from programdata MNB2 folder
3) page file is set at 32gb min and max
4) verifying integrity through steam
5) TdrDelay to 60 in regedit
6) Limiting FPS to 30(from 144)
7) Changing gfx settings to preset lowest possible.
8.) cleaning amd shader cache
9) updating drivers to 23.11.1
10) disabling AMD Anti-lag in adrenaline
11) disabling steam overlay
12) disabling amd overlay
13) toggling various AMD options and settings in Adrenaline
14) Pressing the IGNORE button, lmao...
15) This is all i could think of, very sad, bye now.

These are two other same incident reports i've sent before the most recent one marked above:
[24/11/2023 15:38:53][INFO]: 2023-11-24_13.36.51_58cabb6cddbf643eca73bda965464b12.zip
[24/11/2023 15:49:58][INFO]: 2023-11-24_13.48.41_58cabb6cddbf643eca73bda965464b12.zip
also this happens in windows notifications during all the crashes, no clue what that means, never seen it before.

 

[MArdA TaleWorlds]

Forwarded to the QA team for further investigation. We will reach out again if we need more information. Thanks for reporting and sorry for any inconvenience!

 

[MArdA TaleWorlds]

We were unable to reproduce the crash, with/without savefile. Have you ever installed mods? Are your GPU Drivers up to date?

 

[LedoS]

Never installed any mods, my gpu drivers are on the latest version. The crash has that GPU lock texture message, which i've seen you say is hard to reproduce and reason for it is unknown, in various threads around the forum. Please let me know if there is anything at all i can do. Would really love to see this bug eliminated, or at least understand why it happens so i can think of other solutions on my own. :/

I can record you a video and upload to YT if you want to see it, it occurs 100% of time and this town is the only one that i've found that has this happen.
I'm currently reinstalling the whole game from scratch, removed every folder i could find, maybe it'll help because that's the last thing i can think of.
Reinstalling did not help. :/

 

[LedoS]

This has started to have an influence on my gameplay as i can no longer take part in sieges this way. Please help us.

 

[denlik]

Haven't had this issue, but try to give the Bannerlord folder full access in the security tab, out of curiosity - check your event viewer what it says for the "Application" and "System" tabs. Also, it looks like a defender pop-up, maybe check there as well. Let me know if this doesn't help.
Note that I'm not associated with TaleWorlds, hence you can ignore my suggestions.

 

[LedoS]

Haven't had this issue, but try to give the Bannerlord folder full access in the security tab, out of curiosity - check your event viewer what it says for the "Application" and "System" tabs. Also, it looks like a defender pop-up, maybe check there as well. Let me know if this doesn't help.
Note that I'm not associated with TaleWorlds, hence you can ignore my suggestions.

Thanks for your reply, first two are from event viewer.

1__

Faulting application name: Radeonsoftware.exe, version: 10.1.2.1996, time stamp: 0x6539ccd8
Faulting module name: ntdll.dll, version: 10.0.19041.3636, time stamp: 0x9b64aa6f
Exception code: 0xc0000409
Fault offset: 0x00000000000bcd86
Faulting process id: 0x26e4
Faulting application start time: 0x01da277ed571ad21
Faulting application path: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 0a79c20d-6f9e-4378-b950-02883527dec6
Faulting package full name:
Faulting package-relative application ID:

2__
Display driver amduw23g stopped responding and has successfully recovered.

3) I added steam MnB folder, MnB documents folder and MnB programdata folder into exclusions and no luck, still same crash 100% of time.

 

[denlik]

As you said your graphic card drivers are up to date, let's try to troubleshoot the intdll.dll part, but, please be careful as it is the system file.
Try verifying system files: https://support.microsoft.com/en-us...-windows-365e0031-36b1-6031-f804-8fd86e0ef4ca

 

[denlik]

Can also try this: regsvr32 ntdll.dll

 

[LedoS]

Can also try this: regsvr32 ntdll.dll

Thanks, i've tried both sfc and the dism and even this one, this one returns some error, but the other ones worked and well.. the crash persists, so it must be something else. Thanks for trying <3

 

[denlik]

Oh, well! Hope it will get sorted for you soon! GL&HF

 

[MArdA TaleWorlds]

Unfortunately, the crash you have experienced is a GPU crash. Sadly we can't directly offer support on these cases. You can try expanding the swap size on your hard disk but please note that it is not a solid fix. You can find more info regarding this here. Thanks for reporting and sorry for any inconvenience!

 

[LedoS]

Thanks for not acknowledging that it is a problem on your end. 10/10

 

[archaicwarrior]

Szent probably found a cause and solution - Corrupt AMD driver. Same GPU card as you.

Need More Info - Game crashing when entering town scene, with possible solution

Summary: GPU driver crashes when entering certain town scenes with error message: d3d_device_context_ -> Map at rglGPU_device::lock_texture Failed! The GPU device instance has been suspended How to Reproduce: Have latest AMD drivers. Have any version of Bannerlord. Try entering certain town...

forums.taleworlds.com

 

[LedoS]

Szent probably found a cause and solution - Corrupt AMD driver. Same GPU card as you.

Need More Info - Game crashing when entering town scene, with possible solution

Summary: GPU driver crashes when entering certain town scenes with error message: d3d_device_context_ -> Map at rglGPU_device::lock_texture Failed! The GPU device instance has been suspended How to Reproduce: Have latest AMD drivers. Have any version of Bannerlord. Try entering certain town...

forums.taleworlds.com

Thank you!