Need More Info Cursor will not move in main menu on xbox

[xYourSupervisor]

Summarypen the game and it ran until the main menu. Once it goes to the main menu, the game will run but you're stuck in the main menu. The cursor will not move. I've restarted the game and still will not work.
How to Reproducepen game app on xbox series s
Scene Name (if related):
Media (Screenshots & Video):

 

[MArdA TaleWorlds]

We have not experienced this issue before. I presume deleting and re-installing could help? Would you kindly try this?

 

[svadas]

We have not experienced this issue before. I presume deleting and re-installing could help? Would you kindly try this?

I've the same issue. Sometimes when loading up the game, I'm fully able to play without issues, though frequently face this bug.

 

[MArdA TaleWorlds]

Do you have the default controllers or have another model/company?

 

[svadas]

Do you have the default controllers or have another model/company?

Default controller, yep. Currently reinstalling to see if any difference is made

 

[MArdA TaleWorlds]

We experienced something similar to this while development but it was related to remote control and it was not the case on the game while playing. Waiting for your reply!

 

[svadas]

We experienced something similar to this while development but it was related to remote control and it was not the case on the game while playing. Waiting for your reply!

Can confirm that reinstalling has made no difference.

After a number of attempts and leaving it a while, I have had successful access to the game again, which continues to be the only way that currently 'works'

 

[MArdA TaleWorlds]

Thank you. Sorry to see it is still affecting the game but we will be monitoring this issue in-house to reproduce.

 

[Scorpion Batman]

hi,
I am on Xbox One version 10.0.22621 and have the same issue for the most part,
Since day one; many hours going no where.
1) Game starts all fine, but once i stop, i cant restart that game. "main menu is frozen" when the game reopens.

2) (Sort of fix) Delete Xbox saved game, restart game, don't let the Sync (cloud game) load, let the game open a new, "recalibrate screen" then it goes too "main menu".

3) if "main menu" is working, "close game" and then restart game and load the "cloud save" and most of the time the game will start working until it crash's a few hours in. "rinse & repeat" each time you open the game.

4) However it may freeze on the "calibration screen" "rinse & repeat all steps"

5) None of this may work, delete full game & reload. then load saved file.

And still this may not work, start a new "character" don't get too attached

Please fix, this sucks.
cheers Stu

 

[MArdA TaleWorlds]

Thank you for the info. Forwarded to the team for further investigation. Sorry for any inconvenience.

 

[Scorpion Batman]

thanks
The issue, My issue is 100% of the time. Tricky to say, it can take 45min to 1hr to load the game with the above method, that being said, Now i just delete the Xbox saved game/file first thing before stating the game and let the cloud version load in. commonly the game will start first time.

cheers stu

 

[MArdA TaleWorlds]

Are you still experiencing this issue on the latest version of the game?

 

[Mat3o]

Are you still experiencing this issue on the latest version of the game?

Still problem with cursor in main menu x box one

 

[Shinobi Musashi]

Still problem with cursor in main menu x box one

Do you have a keyboard or mouse plugged in or connected through Bluetooth?

 

[Mat3o]

Do you have a keyboard or mouse plugged in or connected through Bluetooth?

Only pad

 

[Selphie Nutter]

I've had this happen a few times but not often, it usually happens when I try using the D-pad instead of the analogue stick to move the cursor in the menus. (I'm playing on Xbox series X)

 

[MArdA TaleWorlds]

We are still unable to reproduce this issue. It might be related to any external controller or hardware.

 

[EQ Ruthless]

Im on Xbox and have had the same issue and found out what is wrong. After finding posts from people on steam having similar issues and resolving it by unplugging their controller - I tried plugging a mouse into my Xbox and it moved the menu curser.

However the issue is not fixed for controller, if you check the key bindings for the game they are now defaulted to keyboard / mouse and cannot be changed. An update is required to default the controls for an Xbox controller.

 

[EQ Ruthless]

I just reinstalled the game and it’s now working as well, don’t really want to have to do this every time I turn off the console though…

 

[LKAI]

I've had this happen in a loaded game after the update but that was because of a quick resume on the series X that once closed resolved it.

Does the game recognise if a controller is connected or not when you remove the battery whilst in the main menu?
Does syncing the controller to the xbox again or using a different controller help, what about changing profile in the main menu?
Have you updated your controllers in settings-devices and peripherals?
I've never used a mouse or keyboard so my settings key bindings have not changed; would deleting your local save revert those changes? Letting it cloud sync may just load the keyboard bindings again though.