Need More Info crash on new game start

[kagaminerin21]

Summary:when ever i try to start a new game it goes to the loading screen freezes for a few seconds then crashes to desktop. i have tried verifying files, clean install, made sure c++ and such are downloaded and updated, and made sure all drivers and windows is updated but no changes. this problem has been going on for over 2 months.
How to Reproduce:
Have you used cheats and if so which:
Scene Name (if related):
Media (Screenshots & Video):
Computer Specs:
OS:windows 10 pro
GPU:asus 2070 super oc
GPU Driver Version:27.21.14.6172
CPU:intel 9700k
RAM:16
Motherboard:asus z390a
Storage Device (HDD/SSD):4tb hdd

 

[momo1]

Did you have this problem in 1.5.8?

Crash after the TaleWorlds Intro Video​

By clean install, did you follow these instructions?

Clean Install
The clean install is removing every single game-related file from your computer and installing the game again. Why do you need to remove the game while you just want to remove the modifications? Unfortunately, some of the modifications do not just add a new modules folder but also change or adds contents to the existent modules folder. Without a reinstall, we can't be sure those files are unchanged.

To perform a Clean Install, Uninstall the game. You can do that by right-clicking the game on Steam Library and selecting Delete Local Content. Delete all folders related to the game that remains after the uninstallation. The folders that might have files inside:
Steam: C:\Program Files (x86)\Steam\steamapps\common\Mount & Blade II Bannerlord
Epic: C:\Program Files\Epic Games\Mount & Blade II Bannerlord
C:\Users\USERNAME\Documents\Mount and Blade II Bannerlord
C:\ProgramData\Mount and Blade II Bannerlord

 

[kagaminerin21]

Yes.
And I did delete all those files before I did a clean install

 

[momo1]

Cannot Save​

If you are encountering issues with saving the game make sure that the game is on the controlled folder access allowed apps list in your security software. Well known security software that may be tied with the issue is Windows Defender. If you are using Windows Defender:- Open Windows Defender Security Center.
- Click on Virus & threat protection.
- Click the Virus & threat protection settings option.
- Under "Controlled folder access," click the Allow an app through Controlled folder access link.
- Click the Add an allowed app button.

If the above doesn't fix it, you can wait for Taleworlds, or do the below, and it will say why your game is crashing.

Launch the game and try to start a new save.
After it crashes, open the program Event Viewer.
On the left, expand "Windows Logs" and then "Application".
All the way to the right, Click "Filter Current Log".
By "Logged", choose the "Custom range" option.
Switch the "To" option to "Events On" and hit "OK"
Check the boxes "Critical", "Warning", and "Error", and hit OK.
All the way to the right, Click "Save Filtered Log File As".
Name the file whatever you want and upload it to Google Drive.

 

[kagaminerin21]

I don't have any saved games I deleted those with the rest of my files and none were backed up

 

[momo1]

I don't have any saved games I deleted those with the rest of my files and none were backed up

Do you have Onedrive?

 

[MArdA TaleWorlds]

We are aware of this issue but the developers are still investigating this issue.

 

[MArdA TaleWorlds]

Can you try deleting the whole Bannerlord folder located under the Documents folder and try launching the game again to see if this issue still happening?
Please note that doing so will delete your game saves, settings and configs. If you don't want to delete and lose data and files you can try to rename the folder. The game will create a new one.

 

[kagaminerin21]

I have done this multiple time and it didn't work