Communication is ok from TW, in my eyes, enough interaction on the forums etc. The one criticism I do have, however, is the lack of a roadmap or at the very least a post vaguely telling us their priorities for the coming months (unless I missed it?). Nothing has to be concrete, just let us know what to expect and what not to get attached to that's currently in the game. The post can even be as simple as:
"Hey guys,
Kingdom diplo -> fief management -> spears -> combat ai ->main quest
These are our aims over the next year or so, no timeframes and order of priority might change.
Cheers,
TW"
Yes it'd be a tad blunt, but it would give the customers an idea as to what they have invested £40 in to. We are still paying for the final product, not the game as it is in EA. Knowing how the game is going to change from EA to release is kinda important information to pass on to those customers.