Sounds like your typical corporate monkey****s. Hope it works out. What did you order? Because if it was a bride, it would be understandable that they're reluctant to crush her dreams.
Did you order some Japanese people? It's rather difficult shipping them, especially since you have to go out and buy a bunch of grass clippings so they don't starve to death in transit. That's assuming you can even get them in the box(es).