How can you be sure it was the case? I feel like TW also made an effort to answer and reply to more community feedback in late autumn and winter, a time during which the community managers were more active. Sadly it has not been as good recently but, seeing the current state of the forum, I am not surprised.
People need to keep in mind that CMs like Dejan and Callum, altough they are TW employers, are also sort of the middle men. There is a limit to what they can do and report to the devs. The decisions regarding development are taken by people higher up in the hierarchy, and probably most of them the CMs can't disclose. I don't see the point in treating the CMs badly.
If feedback has been ignored, there is probably a reason for that (I'm not defending that choice). Taleworlds should come forward with a public statement regarding their plans for the future of the game and explain which of the design choices that have been made conflict with the community feedback. In the best case scenario, it should come from Armagan.