That's exactly what a company would say.Still, keep in mind that - at the end of the day - you are not interacting with a company. Not really anyways. A company is not an entity that feels or thinks or etc. (surpreme court decisions be damned). The people that really see and interact with what you write here are developers.
Given that Callum's PR present the company in an opaque and impersonal way, maybe you need to tell him about this. Maybe instead of "we listen to your feedback" he should drop the impersonal "we" and go with "a few people here read the player feedback on the forum, the others stopped caring long ago and don't even have forum accounts (except me lol), so please be courteous to those that show up".