Absolutely. I know that when they gave the explanation for why they had to drop the advertised feature of building new castles, I was okay with it, because it did sound a bit ambitious and the explanation was somewhat reasonable.They should either acknowledge the dropped features, accept the fault caused by misinformation, and provide some compensation by pointing at substitude features, or provide information about whether they will ever be implemented.
Sure, there will always be some people who won't accept your explanation, but even more people get angry when a company silently dumps a bunch of advertised features that they used to drive hype to make sales for their game, and can't even bother to explain themselves.
Taleworlds made huge money on Bannerlord, they have obligations to fulfill. This isn't a tiny husband and wife indie company anymore.