Pretty much everything in the OP is correct, albeit exaggerated. Bannerlord is a failure for the majority of M&B fans who literally waited for a decade for this game. This is unfortunate business for TW and their customers alike. I hope they make some positive, tangible change at TW; lest they make the same mistakes and face the same disappointing results for their next project. I am afraid TW now has a reputation to rebuild, and this time hype will not be on their side.