Need More Info The Open Ticket is not working.

[lordarfy]

Summary:
How to Reproduce:
Have you used cheats and if so which:
Scene Name (if related):
Media (Screenshots & Video):yes
Computer Specs:
OS:win 10 pro
GPU:asus rx 6600xt
GPU Driver Version:updated
CPU:AMD Ryzen 7 5700G with Radeon Graphics 3.80 GHz
RAM:16gb
Motherboard:asus b550-f
Storage Device (HDD/SSD):ssd

 

[lordarfy]

Hi guys,
I am trying to send with my open ticket some DMP files I have saved during the game but it is not working eather. I am getting all the time This site can't be reached. Now i have 2 DMP files to send but I can't.
My game is freezing in no time in the open world and battles.To get back in the game I am pressing all the time ESC and after 10-15 seconds ,a window pops up with Return to game.On my son PC( Intel I 7) it is much worse, He has to reboot his computer. Before these patches he could play without any problem this game.We are playing more demanding games then this one and have no problem .
Can I send you my dmp files over the e-mail address?

 

[MArdA TaleWorlds]

Hello, please try to send the files over to us via email or wetransfer. It looks like the dmp file size is too big for us to handle.
arda.g at taleworlds dot com

 

[lordarfy]

Thank you very much indeed. Would you give me a valid email address of yours please?

 

[lordarfy]

Sorry,I've just had a look on my dmp file size and is 9gb.

 

[MArdA TaleWorlds]

Could you use a file transfer service like wetransfer and send me the link?

 

[lordarfy]

wetransfer is asking for upgrade to pro. Hope you've got it by email address.I have sent you winrar 38 files of 9.12gb.Did you get it?

 

[MArdA TaleWorlds]

Sadly I did not receive any emails regarding that. I will let you know after we updated our telemetry branch.

 

[Zorion_no]

Sadly I did not receive any emails regarding that. I will let you know after we updated our telemetry branch.

I dont know what mailservice you guys use, bug most ISP will block files that is that big.
Mail isnt meant to be used as FTP as you suggested.