Players are free to refund. Did we state on anywhere that we decline the refund requests? If we do please let me know where and when.
If some of our players bought the game just for server tools they are free to refund, too. Opening servers in other regions is always related to the player base. But as we stated before, there are some issues we need to fix regarding the servers both on our side and on the service provider's side before we can say "Let's open a server in this region" or etc. We will provide the tools when it is ready.
We always stated that if the players think the game is not fun to play or not they expected they should refrain from buying the game in Early Access.