Maybe they can help you better if you fill out their "How to report a Bug" Summary. Also look into the "Known Issues", maybe your Bug is listed there.
Summary:
How to Reproduce: (for example: By sieging any/specific castle or Town with a Siege Tower) Quest/Settlement Name (if related): (Is the bug in your case only by a specific castle/town siege or does this happen with every town/castle siege) Media (Screenshots & Video): Version:(GameVersion) Installed community-made modifications: (Mods)
its the towers position next to the wall the that is the problem, so when you report this you need to provide images and details about which castle and which tower was the issue.
It's an known issue, I hate it. By chance, are you using 500 people (default) battles? I've been using 1000. Idk if it's that but I cant use 500 in a battle simulator lul
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