In Progress Server Login Issue (Windows 7)

[Magnapulse321]

Summary:

Hello Taleworlds staff. I have been having trouble logging into multiplayer for a few months now and continuously get this screen below.

https://imgur.com/tzvFIaV

I wanted to wait a couple of months first to see if any patches may resolve my issue, but I have had no luck unfortunately.

Other things I have tried over the last couple of months are:
1. Reinstalling the Game
2. Using different networks
3. Using a VPN
4. Ensuring that the version of the game is the most up to date.
5. Validating the game on Steam
6. Going through the Frequently Encounted Server Issue List here: https://forums.taleworlds.com/index.php?threads/frequently-encountered-server-issues.420855/

I have attached some logs below from the rgl_log file when it tries to connect to the server.

[10:44:54.055] [][] New MBGameClient State: Working old state:Idle
[10:44:54.256] Http Post Request to http://service://bannerlord.lobby/:80/Data/ProcessMessage
[10:44:56.890] Http Post Request(code:NoCode) with message(TaleWorlds.Diamond.Rest.ConnectMessage) failed. Exception status: NameResolutionFailure
[10:44:56.891] Exception #0: The remote name could not be resolved: 'service' ||| StackTrace:
[10:44:56.891] Http post request(TaleWorlds.Diamond.Rest.ConnectMessage) will not try again due to exception type!
[10:44:56.891] Setting current request message as failed because server request is failed
[10:44:56.891] ClientRestSessionTask::SetFinishedAsFailed::TaleWorlds.Diamond.Rest.ConnectMessage
[10:44:56.891] ClientRestSessionTask::SetFinishedAsFailed:: TaleWorlds.Diamond.Rest.ConnectMessage done
[10:44:56.906] [][] New MBGameClient State: Idle old state:Working
[10:45:13.873] [][] New MBGameClient State: Working old state:Idle
[10:45:13.873] [][] New MBGameClient State: Idle old state:Working
[10:45:13.895] [][] New MBGameClient State: Working old state:Idle
[10:45:14.051] Http Post Request to http://service://bannerlord.lobby/:80/Data/ProcessMessage
[10:45:16.676] Http Post Request(code:NoCode) with message(TaleWorlds.Diamond.Rest.ConnectMessage) failed. Exception status: NameResolutionFailure
[10:45:16.676] Exception #0: The remote name could not be resolved: 'service' ||| StackTrace:
[10:45:16.676] Http post request(TaleWorlds.Diamond.Rest.ConnectMessage) will not try again due to exception type!
[10:45:16.676] Setting current request message as failed because server request is failed
[10:45:16.676] ClientRestSessionTask::SetFinishedAsFailed::TaleWorlds.Diamond.Rest.ConnectMessage
[10:45:16.676] ClientRestSessionTask::SetFinishedAsFailed:: TaleWorlds.Diamond.Rest.ConnectMessage done
[10:45:16.690] [][] New MBGameClient State: Idle old state:Working
[10:45:17.473] [][] New MBGameClient State: Working old state:Idle
[10:45:17.473] [][] New MBGameClient State: Idle old state:Working
[10:45:17.504] [][] New MBGameClient State: Working old state:Idle
[10:45:17.654] Http Post Request to http://service://bannerlord.lobby/:80/Data/ProcessMessage
[10:45:20.278] Http Post Request(code:NoCode) with message(TaleWorlds.Diamond.Rest.ConnectMessage) failed.

The logs continue to loop through that as I try to connect each time.

Please let me know what I could do to resolve this problem

 

[uçanbiblo]

Hey, can you please share the whole rgl_log file with us so we can further inspect the issue? To send us a ticket, please visit the www.taleworlds.com site and login to your forum account from the top right. Click to "My Account" and then click to "My Open Tickets". You can create a ticket there and include the save file and as well as the forum link of this thread. You can find more info about how to upload files to us with the new ticketing system here. Thanks for reporting and sorry for any inconvenience!

 

[Magnapulse321]

I have submitted a ticket.

 

[uçanbiblo]

Hey, i have forwarded the ticket. Thank you for your time.

 

[Magnapulse321]

@uçanbiblo I see the ticket is "closed" now. Do you know what happens next?

 

[Nikoh]

Hey, i have forwarded the ticket. Thank you for your time.

Hi, i have exactly the same issue with exactly the same logs entries each times i try to connect.
Any news about that ? it's really frustrating.

 

[uçanbiblo]

Hey, i have forwarded the files to the devs for further inspection. Meanwhile, can you please share your Bannerlord ID so we can look into the issue?

 

[Namakan]

Providing your BL ID might be a bit tough if you can't get in at all.
They can probably make due with a link to your steam profile [NOT a steam friends code] (or your steam64 ID, if you want to be so kind as to grab that for them).

 

[Nikoh]

Hey, i have forwarded the files to the devs for further inspection. Meanwhile, can you please share your Bannerlord ID so we can look into the issue?

Sure, but where can i find this ID ?