In their steam EA explanation section, they stated that:
-------------------------- Furthermore--------------------------------------
We are hoping to run a productive and efficient early access for M&B Bannerlord as well. However, due to the nature and scale of the game that we have envisioned, there may be various problems or missing features and content during the course of early access."
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I understand your frustration, and I'm also unhappy with the current state of the game. However, I was aware that I was buying an EA game that may or may not finished or satisfy my wishes. Therefore, in my point of view, a refund is not an option. On the other hand, you should ask for a refund, maybe you can get it.
"Early Access Game
Get instant access and start playing; get involved with this game as it develops.
Note: This Early Access game is not complete and may or may not change further. If you are not excited to play this game in its current state, then you should wait to see if the game progresses further in development.-------------------------- Furthermore--------------------------------------
We are hoping to run a productive and efficient early access for M&B Bannerlord as well. However, due to the nature and scale of the game that we have envisioned, there may be various problems or missing features and content during the course of early access."
---------------------------------------------------------------------------------
I understand your frustration, and I'm also unhappy with the current state of the game. However, I was aware that I was buying an EA game that may or may not finished or satisfy my wishes. Therefore, in my point of view, a refund is not an option. On the other hand, you should ask for a refund, maybe you can get it.