In Progress Randomly freezing the entire PC 95% of the time.

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Version number
1.5.7
Branch
Main
Modded/unmodded
No, I didn't use any mods.
momo1 said:
Can you paste some more and also open the program cmd, and run this command without the quotes, "echo %username%" and confirm it tells you your current username.
Click to expand...
Warning 02/03/2021 21:20:19 RestartManager 10010 None
Warning 02/03/2021 21:20:19 RestartManager 10010 None
Warning 02/03/2021 21:20:19 RestartManager 10010 None
Warning 02/03/2021 20:23:15 CertificateServicesClient-AutoEnrollment 64 None
Warning 02/03/2021 12:23:15 CertificateServicesClient-AutoEnrollment 64 None
Warning 02/03/2021 04:23:15 CertificateServicesClient-AutoEnrollment 64 None
 
I just reread what you said before, it might be a memory leak issue. My game doesn't ever go above 4gb. I also found someone who is having the same problem. https://forums.taleworlds.com/index.php?threads/ram-leak.440212/
Try playing in windowed mode with task manger opened on the side so that when your PC freezes, you'll be able to see how high your CPU and RAM usage is.
Also can you also paste the events from the "System" tab, but this time don't check the box labeled "Warning"
 
momo1 said:
I just reread what you said before, it might be a memory leak issue. My game doesn't ever go above 4gb. I also found someone who is having the same problem. https://forums.taleworlds.com/index.php?threads/ram-leak.440212/
Try playing in windowed mode with task manger opened on the side so that when your PC freezes, you'll be able to see how high your CPU and RAM usage is.
Also can you also paste the events from the "System" tab, but this time don't check the box labeled "Warning"
Click to expand...
Error 03/03/2021 01:33:27 DistributedCOM 10010 None
Critical 03/03/2021 01:09:58 Kernel-Power 41 (63)
Error 03/03/2021 01:10:02 EventLog 6008 None
Critical 03/03/2021 00:45:05 Kernel-Power 41 (63)
Error 03/03/2021 00:45:09 EventLog 6008 None
Critical 02/03/2021 22:52:00 Kernel-Power 41 (63)
Error 02/03/2021 22:52:16 EventLog 6008 None
Error 27/02/2021 20:36:25 DistributedCOM 10010 None

I will have a game in the next 10-15mins and hopefully the game and not the entire PC freezes so I can get that information copy and pasted. If not, then you'll just have to take my word for it.
 
Kai_Jeckles said:
Error 03/03/2021 01:33:27 DistributedCOM 10010 None
Critical 03/03/2021 01:09:58 Kernel-Power 41 (63)
Error 03/03/2021 01:10:02 EventLog 6008 None
Critical 03/03/2021 00:45:05 Kernel-Power 41 (63)
Error 03/03/2021 00:45:09 EventLog 6008 None
Critical 02/03/2021 22:52:00 Kernel-Power 41 (63)
Error 02/03/2021 22:52:16 EventLog 6008 None
Error 27/02/2021 20:36:25 DistributedCOM 10010 None

I will have a game in the next 10-15mins and hopefully the game and not the entire PC freezes so I can get that information copy and pasted. If not, then you'll just have to take my word for it.
Click to expand...
How much watts is your power supply? And is your Power Plan on Balanced or High Performance?
 
I put the screen on to windowed and had the task manager up. I was able to play for a whole 4 hours which is my new personal best for this game. The highest the ram got to was 11.1 and the lowest was 9.5, also the GPU was at max using all 4GB dedicated but none of the shared and it reached temps of 80 degrees. CPU was at 49%. SSD was barely being used 1% for a few minutes. Hopefully I can recreate this for at least a week, then I will know I have to play it in windowed screen as that and task manager is the only thing I have done differently in all the time I have had this game.
 
Kai_Jeckles said:
Balanced and 750 Watts.
Click to expand...
Switch it to high performance. Are all of your RAM sticks totally identical?
Which feature version of Windows 10 are you using? (EX. 1909, 1903, 2004)
Open the program winver if you don't know.
Try playing the game with only 16gb of RAM using the two new sticks you bought, using very low in game video settings. Make sure the RAM sticks are in the right slots.
 
Last edited:
momo1 said:
Switch it to high performance. Are all of your RAM sticks totally identical?
Which feature version of Windows 10 are you using? (EX. 1909, 1903, 2004)
Open the program winver if you don't know.
Try playing the game with only 16gb of RAM using the two new sticks you bought, using very low in game video settings. Make sure the RAM sticks are in the right slots.
Click to expand...
The ram sticks have to be identical or they won't work. Switch it to high performance won't do much other than have the pc overheat. Can't afford to lose this PC currently or wouldn't have this problem as would just buy a more modern replacement. As for the version 20H2 (OS Build: 19042, 804). Weirdly enough for the life of me I already tried that, thinking the ram sticks I had before the upgrade was not working properly, still had the undesired effect. Then my pc wouldn't recognise all 4 sticks, so I had to swap around the order there were in, and it worked. For some reason the graphics setting as low as possible is a joke for this pc as it does nothing but make me enjoy the game less. Like if I wanted to play a 2010 or below game, I would try Warband or even Age of Empires (AoE is a fantastic game, but can't enjoy it anymore as been spoilt with decent graphical games....even though I don't really play graphic intensive games, except for Cyberpunk 2077).
 
Kai_Jeckles said:
The ram sticks have to be identical or they won't work. Switch it to high performance won't do much other than have the pc overheat. Can't afford to lose this PC currently or wouldn't have this problem as would just buy a more modern replacement. As for the version 20H2 (OS Build: 19042, 804). Weirdly enough for the life of me I already tried that, thinking the ram sticks I had before the upgrade was not working properly, still had the undesired effect. Then my pc wouldn't recognise all 4 sticks, so I had to swap around the order there were in, and it worked. For some reason the graphics setting as low as possible is a joke for this pc as it does nothing but make me enjoy the game less. Like if I wanted to play a 2010 or below game, I would try Warband or even Age of Empires (AoE is a fantastic game, but can't enjoy it anymore as been spoilt with decent graphical games....even though I don't really play graphic intensive games, except for Cyberpunk 2077).
Click to expand...
Playing with the graphics settings set to low and waiting to see if it will crash, is just to see if it's a hardware or a software issue. Was your old OS also 20H2? And how did you install your drivers, through Windows Update, the manufacturer's website, or through one of those tools that do it automatically for you?
 
Kai_Jeckles said:
Warning 02/03/2021 21:20:19 RestartManager 10010 None
Warning 02/03/2021 21:20:19 RestartManager 10010 None
Warning 02/03/2021 21:20:19 RestartManager 10010 None
Warning 02/03/2021 20:23:15 CertificateServicesClient-AutoEnrollment 64 None
Warning 02/03/2021 12:23:15 CertificateServicesClient-AutoEnrollment 64 None
Warning 02/03/2021 04:23:15 CertificateServicesClient-AutoEnrollment 64 None
Click to expand...
Can you select one of the RestartManger ones, then right-click, select "Copy", "Copy Details as Text" and post it.
 
momo1 said:
Playing with the graphics settings set to low and waiting to see if it will crash, is just to see if it's a hardware or a software issue. Was your old OS also 20H2? And how did you install your drivers, through Windows Update, the manufacturer's website, or through one of those tools that do it automatically for you?
Click to expand...
It's clearly a memory leak. But thanks for your continued help. Nothing to do with my hardware. I know you're going through everything to tick all boxes. But if this is happening to ONE game out of the many, can't be a hardware problem unless someone has installed AI an it's specifically not allowing me to play Bannerlord. Also I tried playing it again with the windowed version plus task manager up and I'm getting no issues....currently. Though my system uses 4gb not gaming. But playing that makes it go as high as 11.1gb and just recently 12gb.
 
momo1 said:
Switch it to high performance. Are all of your RAM sticks totally identical?
Which feature version of Windows 10 are you using? (EX. 1909, 1903, 2004)
Open the program winver if you don't know.
Try playing the game with only 16gb of RAM using the two new sticks you bought, using very low in game video settings. Make sure the RAM sticks are in the right slots.
Click to expand...
Apparently it's always been on high performance coz for the life of me, I don't remember changing it to that.
 
momo1 said:
Playing with the graphics settings set to low and waiting to see if it will crash, is just to see if it's a hardware or a software issue. Was your old OS also 20H2? And how did you install your drivers, through Windows Update, the manufacturer's website, or through one of those tools that do it automatically for you?
Click to expand...
The last OS I had was windows 7. I've been using win10 since 2016.
 
momo1 said:
Playing with the graphics settings set to low and waiting to see if it will crash, is just to see if it's a hardware or a software issue. Was your old OS also 20H2? And how did you install your drivers, through Windows Update, the manufacturer's website, or through one of those tools that do it automatically for you?
Click to expand...
Everything besides the GPU is done automatically. However I recently spent a good while trying to update everything manually only for it to say I have the latest drivers.
 
Log Name: System
Source: EventLog
Date: 03/03/2021 01:10:02
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Kai
Description:
The previous system shutdown at 1:09:09 AM on ‎3/‎3/‎2021 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-03-03T01:10:02.2288696Z" />
<EventRecordID>2509</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>Kai</Computer>
<Security />
</System>
<EventData>
<Data>1:09:09 AM</Data>
<Data>‎3/‎3/‎2021</Data>
<Data>
</Data>
<Data>
</Data>
<Data>1446</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>E5070300030003000100090009007102E50703000300030001000900090071023C0000003C000000000000000000000000000000000000000100000000000000</Binary>
</EventData>
</Event>

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 03/03/2021 00:45:05
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: Kai
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>8</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2021-03-03T00:45:05.3544668Z" />
<EventRecordID>2461</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Kai</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
<Data Name="CsEntryScenarioInstanceIdV2">0</Data>
<Data Name="LongPowerButtonPressDetected">false</Data>
</EventData>
</Event>

Log Name: System
Source: EventLog
Date: 03/03/2021 00:45:09
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Kai
Description:
The previous system shutdown at 12:44:17 AM on ‎3/‎3/‎2021 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-03-03T00:45:09.3654491Z" />
<EventRecordID>2448</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>Kai</Computer>
<Security />
</System>
<EventData>
<Data>12:44:17 AM</Data>
<Data>‎3/‎3/‎2021</Data>
<Data>
</Data>
<Data>
</Data>
<Data>6738</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>E50703000300030000002C0011003D01E50703000300030000002C0011003D013C0000003C000000000000000000000000000000000000000100000000000000</Binary>
</EventData>
</Event>

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 02/03/2021 22:52:00
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: Kai
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>8</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2021-03-02T22:52:00.5000802Z" />
<EventRecordID>2250</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Kai</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">3</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
<Data Name="CsEntryScenarioInstanceIdV2">0</Data>
<Data Name="LongPowerButtonPressDetected">false</Data>
</EventData>
</Event>

Log Name: System
Source: EventLog
Date: 02/03/2021 22:52:16
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Kai
Description:
The previous system shutdown at 10:50:19 PM on ‎3/‎2/‎2021 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-03-02T22:52:16.2836796Z" />
<EventRecordID>2238</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>Kai</Computer>
<Security />
</System>
<EventData>
<Data>10:50:19 PM</Data>
<Data>‎3/‎2/‎2021</Data>
<Data>
</Data>
<Data>
</Data>
<Data>268045</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>E507030002000200160032001300A602E507030002000200160032001300A6023C0000003C000000000000000000000000000000000000000100000000000000</Binary>
</EventData>
</Event>

Log Name: System
Source: Microsoft-Windows-DistributedCOM
Date: 27/02/2021 20:36:25
Event ID: 10010
Task Category: None
Level: Error
Keywords: Classic
User: SYSTEM
Computer: Kai
Description:
The server {E60687F7-01A1-40AA-86AC-DB1CBF673334} did not register with DCOM within the required timeout.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
<EventID Qualifiers="0">10010</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2021-02-27T20:36:25.8512026Z" />
<EventRecordID>2119</EventRecordID>
<Correlation ActivityID="{c085872c-43ed-4fcf-8203-4179ac4ef64e}" />
<Execution ProcessID="404" ThreadID="5932" />
<Channel>System</Channel>
<Computer>Kai</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="param1">{E60687F7-01A1-40AA-86AC-DB1CBF673334}</Data>
</EventData>
</Event>

Log Name: System
Source: Microsoft-Windows-DistributedCOM
Date: 27/02/2021 20:34:25
Event ID: 10010
Task Category: None
Level: Error
Keywords: Classic
User: SYSTEM
Computer: Kai
Description:
The server {E60687F7-01A1-40AA-86AC-DB1CBF673334} did not register with DCOM within the required timeout.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
<EventID Qualifiers="0">10010</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2021-02-27T20:34:25.8174895Z" />
<EventRecordID>2115</EventRecordID>
<Correlation ActivityID="{8d69825e-e1de-4f84-b818-63a6ada381df}" />
<Execution ProcessID="404" ThreadID="3040" />
<Channel>System</Channel>
<Computer>Kai</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="param1">{E60687F7-01A1-40AA-86AC-DB1CBF673334}</Data>
</EventData>
</Event>
 
Kai_Jeckles said:
It's clearly a memory leak. But thanks for your continued help. Nothing to do with my hardware. I know you're going through everything to tick all boxes. But if this is happening to ONE game out of the many, can't be a hardware problem unless someone has installed AI an it's specifically not allowing me to play Bannerlord. Also I tried playing it again with the windowed version plus task manager up and I'm getting no issues....currently. Though my system uses 4gb not gaming. But playing that makes it go as high as 11.1gb and just recently 12gb.
Click to expand...
OK, all those events are pretty much you shutting down the computer. Also, Bannerlord definitely has a memory leak issue.
There are two more things you can try. 1. > https://support.microsoft.com/en-us...-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd
run the game and see if it crashes.

2. Install Windows 10 version 2004, don't install any drivers besides the ones that Windows Update gives you automatically, and don't install any programs besides Steam and Bannerlord( If it doesn't launch, manually install the dependencies https://forums.taleworlds.com/index.php?threads/crash-checklist.431690/ and make sure to choose "vc_redist.x64.exe" and not "vc_redist.x86"). If that doesn't fix the issue then I can't think of anything else and you will probably have to wait for Taleworlds to help you or put out a patch.
 
Last edited:
Thank you for your help, time and knowledge momo1. I have decided to use my ability to be patient and wait for what the devs say and/or a patch that cleans up the memory leak. As I see it as the only issue playing this one game. With one of your suggestions, playing the game in windowed mode and having task manager up to monitor the system; it has allowed me to play for an hour minimum instead of 10 minutes before the entire PC freezing. I doubt I will be able to get 4 hours out of it anytime soon without it frezzing but I'm happy with what I have. I'm sure patching up the memory leak is the most costly, time consuming difficult issue to solve or it would have been done ages ago. As I'm not a coder I just have to speculate to make myself feel good that I've bought this game and have been having problems with it.
 
Last edited:
Hello, i have informed the devs about the issue and forwarded this thread. Thank you both for taking the time on this issue.
 
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