Need More Info North American Captain and Skirmish Servers Queuing and Matchmaking BROKEN since e1.7.2 update

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Grandmaster Knight
Im going to be honest why are people complaining about the queues being broken. The most likely answer is that no one is queuing.


Im going to be honest why are people complaining about the queues being broken. The most likely answer is that no one is queuing.
Sir we have over 100 players that coordinate to get matches together and queue for hours at the same time, for nobody to get a game.

MArdA TaleWorlds

Community Support & Localization
Community Support
Thanks for your great feedback. We are still working on and investigating the issues regarding matchmaking. Sorry for any inocnvenience.


Is this issue still on going? Everything seems to be fine and working on our end.
Still happening, have only found 4 games in new patch.

The player base is small, any barriers to matchmaking will ruin multiplayer. I have often had trouble at odd times in NA East to find games. More game modes dilute the player base for each mode. Adding ranked restrictions also hurts matchmaking until there are enough players.

Love the game, especially Captain mode! Hope this gets sorted


Thanks for your response MArdA.

After you asked for more information yesterday, we got some people together and queued for a game on North America East. We had confirmation of at least 6 people in our group queueing separately and no game would start. When we did this, two of the players had already been queued for over 5 hours, here are those screenshots from CommanderAnder and Squirrel of Chaos.


Below are more screenshots from different people in the group when we queued on North America East Captain. You can see that the 'Estimated wait time' is stuck at 11:50 for everyone and we had at least 6 people which should start a game. Not a single game started.




After no luck getting a game on North America East, we decided to try queuing for North America West Captain. We were able to get a confirmed 8 people in our group queued at the same time with no parties. Some of us had completed the 10 evaluation matches for ranked, and some of us had not. The only reason some of us haven't completed our evaluation matches is because of this issue and because we refuse to play on EU with high ping. Again, we were not able to get a single game. We did notice that the 'Estimated wait time' was changing on NAW.

Someone earlier in this thread implied that no one is queueing. That isn't true. Hundreds of people normally play North America East Captain and it has been going strong for years. We had to ask people who don't normally use the forum to report the issue here because weeks have gone by and the matchmaking situation has not improved. We definitely proved again yesterday that something is very wrong with the matchmaking, at least as it compares to how it worked before 1.7.2.

It's unclear right now if this is an infrastructure issue or if this is new matchmaking logic.
If this is new matchmaking logic causing the issue, then please consider that there are some important features of the matchmaking logic prior to 1.7.2 that kept the waiting time reasonable:
  • A game would start if two teams of 3 could be made. This means you only need 6 people to start a game.
  • The queue prioritizes players who have been waiting the longest. This makes the queue fair and value each player's time equally. Being skipped on a game on any consideration other than time spent queueing could cause a disproportionate waiting time long enough to deter most people from playing altogether. Before 1.7.2, it was possible to 'catch the next game' almost every time in under 10 minutes because the queue prioritized those who had been waiting the longest. There is usually always a game going after working hours before it's too late and that game eventually ends which brings more players into the queue and causes a next game that has the people who have been waiting the longest. This feature of the matchmaking is particularly important during times when there are only 1 or 2 games at the same time.

Hopefully you guys have some data on the number of games completed on North America East before and after the 1.7.2 update. This would show that the changes in 1.7.2 caused the number of games completed by the community to drop by over 95%. Correct me if I'm wrong, but this would be my guess based on every Captain player that I know saying that they haven't been able to play the last few weeks since the day the 1.7.2 update came out.
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King Opp Si

Kind gentlemen and women. I work 12 hour stressful days. I know you devs do as well. The one thing we have in common is our need to get off work and do what we love with those we love. As i dont feel like hanging out with my wife and kids... i do feel like kicking it with the boys. Please please please fix NA servers. This is wack, respectfully.

King of the Opps


Any updates on this? We are approaching a month of the captain and skirmish match maker being completely broken in NA.

Can you roll back the ranking system? I think most of us would rather play games without a rank then have a ranking system but not be able to play games.


I would like to bump this again. The majority of my play time last week was spent in NA East queues with hopes of playing a Captain match making game, which never came to fruition.


Thanks Loop for your much needed thoughts. I refuse to play captains mode because the ranking system favors new players and I can't cue with friends anymore. I have over 3500 hours on both MP/SP and over 3800 wins. My clanmate has over 4000 wins and he only plays MP. We can't join up in any server both EU and NA. And if I lose, I lose a ton a points and if I win I only get a couple of points. The ranking system would have made sense 2 years ago but it's completely broken at the current state. I have a full time job and this game is the only entertainment I have time for. Please fix the cueing, ranking and bring back parties!


Please go back to old matchmaking so we can get into a game. After many long waits in que, I've managed to get into 1 captain match since the new update, which someone left and the game ended on warmup. I don't bother trying anymore.


It's been over a month since the 1.7.2 update and the same matchmaking issues persist. Is there any chance this issue can be addressed by offering custom Captain servers hosted in North America East & West? With custom servers we could bypass the matchmaking issues.


Its crazy that most of multiplayer has been unplayable for over a month and the devs are just letting it die.
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Can we get some acknowledgement on this issue. The NA players have been hung out to dry. Is this game dead or is there a plan forward?
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