ARVC stated that their current server provider in the US doesn't have server locations somewhere in the middle of the country, only East and West, so the fix isn't easy. Switching providers is a big deal.
Ignoring your community is a bigger deal.
They never consulted the NA community to check if NYC servers were fine; they just assumed it.
They never consulted the NA community to check if LA servers were fine; they just assumed it.
TW just doesn't give a ****.
This has to be the poorest community management I've seen in the videogame industry, and it's not even close. The more time passes, the worse they do. Where are all the fanboys who yelled "Give them time" now? They are certainly not in an NA server since TW killed NA.
Now I just wish the NA bannerlord players give up on the EA and come back on native so we can actually enjoy a good game.