I'm having the same issue and I'm fed up with it, as much as I love the Single Player campaign, sometimes I just wanna jump into MP and have a fight. But I've sent crash report, after crash report, after crash report and nothing - steam won't refund me because of my playtime understandably being over the four hours, as it used to work fine. It's really getting on my nerves and ideally, I think, I'd like my money back as no one seems to be reacting to the reports or anything. Sorry to moan, always have been a big fan, but now feeling really frustrated. Can I request a refund directly from these guys or does it HAVE to be through steam?