It looks like your bandwidth is not enough and there are sometimes lots of pocket loss is happening.
Could you please test your connection to one of our servers to help us find the problem. To do that you can follow these steps:
Download this program
https://sourceforge.net/projects/winmtr/
Once it is downloaded, run WinMTR.exe either in WinMTR_x32 or WinMTR_x64
As Host, enter this IP address:
Start the program and let it run for 5-10 minutes
Stop the program and using "Copy Text to clipboard" button copy and send the result to us.
Thanks!
Oh ye I forgot to mention that it only happens in EU servers ? (the nearest to me), the US/asian servers including the ip you gave me probably wont have any issues.
anyway this is the result:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| **************** - 0 | 229 | 229 | 0 | 0 | 1 | 0 |
| ****************** - 0 | 229 | 229 | 6 | 6 | 9 | 6 |
| ****************** - 0 | 229 | 229 | 7 | 7 | 10 | 8 |
| **************** - 0 | 229 | 229 | 6 | 7 | 10 | 7 |
| *******************9 - 0 | 229 | 229 | 8 | 9 | 25 | 12 |
| *********** - 0 | 229 | 229 | 11 | 12 | 25 | 12 |
| **************** - 0 | 229 | 229 | 11 | 14 | 65 | 11 |
| et-0-0-2-3.cr5-mrs1.ip4.gtt.net - 0 | 229 | 229 | 52 | 59 | 119 | 52 |
| ip4.gtt.net - 0 | 229 | 229 | 65 | 66 | 80 | 66 |
| ae-9.r20.parsfr04.fr.bb.gin.ntt.net - 1 | 225 | 224 | 56 | 60 | 94 | 56 |
| ae-14.r21.nwrknj03.us.bb.gin.ntt.net - 1 | 221 | 219 | 125 | 127 | 149 | 126 |
| ae-2.r00.nycmny17.us.bb.gin.ntt.net - 0 | 229 | 229 | 126 | 127 | 141 | 127 |
|ce-0-12-0-2.r00.nycmny17.us.ce.gin.ntt.net - 0 | 229 | 229 | 126 | 127 | 161 | 126 |
| No response from host - 100 | 45 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 45 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 45 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 45 | 0 | 0 | 0 | 0 | 0 |
| 159.203.99.169 - 0 | 229 | 229 | 127 | 128 | 142 | 128 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider