Need More Info launcher won't launch

[tofakin]

Summary: my launcher fails launch . i can launch the game through bin though (i had this problem since the game released i tried deleting files in steamapps\common\Mount & Blade II Bannerlord\bin and verify the game and i also tried reinstalling the game none worked ) my game is up to date

Computer Specs: 1 tb hhd 340gb free space
OS: windows 10
GPU: msi radeon rx560
CPU: intel i5-4460 3.20GHz
RAM:8GB
Motherboard: h81m-s2pt
Storage Device (HDD/SSD): hhd

 

[VVL99]

https://forums.taleworlds.com/index.php?threads/game-wont-launch.451284/

 

[MArdA TaleWorlds]

Have you tried these workarounds?

‘Launcher not Launching’ / Game is not launching Workarounds​

If you experiencing any issues with the launcher, you can try the workarounds below to fix it:

• The first thing to do when experiencing any issue with the game is verifying the game files. After an update, there is always a chance of some of the game files being corrupted or missing. Doing this will verify that the game files are installed correctly. You can also check our guide regarding this here.
• Deleting the configs folder of the game located in the Documents folder. Please keep in mind that this will also delete your saved options of the game. Don’t forget to back up the files if you don’t want to lose them. (C:\Users\user.name\Documents\Mount and Blade II Bannerlord\Configs)
• If you have installed a mod called Fixed Launcher in the past, you need to make sure that you have deleted its files. These files can block the launcher from launching. The files of the aforementioned mod.
• Check your Windows Defender settings for Ransomware Protection. You should add Bannerlord to the list under the Controlled Folder Access. To do that:
• - Open Windows Defender Security Center.
  - Click on Virus & threat protection.
  - Click the Virus & threat protection settings option.
  - Under "Controlled folder access," click the Allow an app through the Controlled folder access link.
  - Click the Add an allowed app button to add Bannerlord.
• Deleting the “spriteData.xml” file located in the "steamapps\common\Mount & Blade II Bannerlord\GUI\GauntletUI” folder can fix the issue. This is an obsolete xml file that the game is not using. However, if a mod is installed before changing this file, the game tries to use it and crashes.
• Deleting the logs folder located under the "C:\ProgramData\Mount and Blade II Bannerlord" folder. Please note that the ProgramData folder is a hidden folder by default.
• If none of the workarounds above helped you, you can try to launch the game via the TaleWorlds.MountAndBlade.Launcher.Singleplayer.exe and TaleWorlds.MountAndBlade.Launcher.Multiplayer.exe files located in the folder below:
  “...:\SteamLibrary\steamapps\common\Mount & Blade II Bannerlord\bin\Win64_Shipping_Client”
• Check your OneDrive folder contents. Even if it is disabled we have seen users post that their files have been changed with the previous OneDrive synced files. You should try deleting your OneDrive files. More info about that can be found here.

 

[tofakin]

Have you tried these workarounds?

yes i did them all launcher not working , is there anyother way to active mods other then activing them through the launcher ?

 

[MArdA TaleWorlds]

Could you send us your launcher_log file? We can take a look why it is not launching.
It is located here: C:\ProgramData\Mount and Blade II Bannerlord\logs

You can send your files to us via the ticketing system on the website. To send us a ticket, please visit the www.taleworlds.com site and login to your forum account from the top right. Click to "My Account" and then click to "My Open Tickets". You can create a ticket there and include the save file and as well as the forum link of this thread. You can find more info about how to upload files to us with the new ticketing system here. Thanks for reporting and sorry for any inconvenience!

 

[tofakin]

Could you send us your launcher_log file? We can take a look why it is not launching.
It is located here: C:\ProgramData\Mount and Blade II Bannerlord\logs

Done

 

[MArdA TaleWorlds]

Launcher log was not included in the rar files we recieved. That should be on the same location with other log files.

 

[tofakin]

Launcher log was not included in the rar files we recieved. That should be on the same location with other log files.

there are only two file's in C:\ProgramData\Mount and Blade II Bannerlord\logs
and they are rgl_log_5536.txt rgl_log_errors_5536.txt
i do have the show hidden file . folders and drives on

 

[MArdA TaleWorlds]

Can you follow these steps and try again?

Making sure that your OS, GPU drivers and Bannerlord are up to date.

• More information about how to update your Windows OS can be found here.
• If you are a Windows 7 user please make sure that you have installed the Platform Update for Windows 7.
• Please make sure that your game is up-to-date. You can follow the latest patch version in here. Steam will automatically download the latest version. If you are not in the latest version you can force the update by prioritizing Bannerlord updates on Steam and restarting your Steam clients.
• Please make sure that your GPU drivers are up to date. NVIDIA - AMD - Intel

Installing Missing Necessary Dependencies
These dependencies are installed through Steam with the first time installation. But we have seen reports confirm that there are some players that these dependencies were missing even though they launch the game from Steam.To installing missing necessary dependencies try downloading and running the following executables:

• Visual C++ Redistributable for Visual Studio 2015
• .net Core
• .net FrameWork
• Visual C++ Redistributable for Visual Studio 2017

 

[Jmesser1982]

I requested my refund a couple days ago and was denied by steam because it was past the 2 week window. I haven't played a single minute of the game but have spent 10 hours trying to get it to actually work by following all the recommended fixes I could find on these forums and elsewhere. Where other players would respond their issue was fixed I haven't gotten past the launcher. My cpu meets the requirements, I've shut off the filters and firewalls, I've uninstalled and reinstalled, I've verified game files every day for a month, I've deleted strange files from the game that should have been removed if they weren't important and causing players issues, I've quadruple-checked and never had a beta selected.

I wrote all those from memory but there are other fixes attempted that I can't remember. Can the company help me with a refund since steam is going to laugh all the way to the bank?

 

[geverinha]

Is there any progress on this?