Need More Info Launcher and game not working? Says missing files

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Version number
1.6.5
Branch
Main
Modded/unmodded
No, I didn't use any mods.

aresiscool

Recruit
Summary: So I recently bought banner lord II on epic games due to the sale, downloaded it and it failed to open. The launcher instantly closes, I tried restarting my computer, deleting and installing again, verifying game, downloading helper dependancies. Screenshots linked if anyone can please help
How to Reproduce: Opening my game or launched
Have you used cheats and if so which: Cant open game
Scene Name (if related): NA
Media (Screenshots & Video): https://prnt.sc/25s33hu AND https://prnt.sc/25s3904
Computer Specs:
OS: Windows
GPU: GTX 1660 Ti
GPU Driver Version: Latest version
CPU: AMD Ryzen 7
RAM: 16 gb
Motherboard: Laptop
Storage Device (HDD/SSD): 500 GB
 

uçanbiblo

Community Support
Community Support
M&BWBWF&SNWVC
Hey, can you please share your Crash ID with me so i can forward it to the QA team? Meanwhile, you can have a look at our crash checklist and common workarounds to see if any of the steps in there helps with the issue. Please let me know if they were useful.
 

aresiscool

Recruit
Hey, can you please share your Crash ID with me so i can forward it to the QA team? Meanwhile, you can have a look at our crash checklist and common workarounds to see if any of the steps in there helps with the issue. Please let me know if they were useful.
Where do I see my crash id? When I try to write a report and click send, it says that the report folder does not exist. However, I've verified game files numerous times before and after that happened.
 

aresiscool

Recruit
The checklist and workarounds did not help. I provided a screenshot of several files like Bannerlord.Config which apparently arent working. Would you be able to tell me what that means? Thanks a lot
 

aresiscool

Recruit
It might also be important to mention that I bought the game from epic games, and the files for the game are located in ProgramFiles/Epic Games/Chickadee
 

uçanbiblo

Community Support
Community Support
M&BWBWF&SNWVC
Where do I see my crash id? When I try to write a report and click send, it says that the report folder does not exist. However, I've verified game files numerous times before and after that happened.
You can have a look at this thread to learn more about Crash Uploader app.
https://forums.taleworlds.com/index...h-uploader-and-how-to-send-save-files.437993/
The checklist and workarounds did not help. I provided a screenshot of several files like Bannerlord.Config which apparently arent working. Would you be able to tell me what that means? Thanks a lot
config file is in your documents folder and holds the game setting files. These files will not be touched if the game files are verified or the game is deleted. You can try manually deleting the file and verifying the integrity of the game to re-download it to fix possible issues.
 
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