Well it's not an echo chamber is my point. It's more like shutting a bunch of rabid dogs in a small box.So an echo chamber isn't going to change anything about it? It's as if TW doesn't actually care if you have a small testing group, they will go ahead and do their own thing.
You don't have to "start from scratch". TW simply has to change how it views its community, until then you can start over 9000 times, it won't change the outcome.
I don't think anyone is saying start from scratch as in fully delete the game and start again, but that rather than fighting fires such as server crashes and bugs, it would be a good moment to take a step back and reapproach development; what ideas have worked, what haven't, and where they want to go.
We frequently have feedback rebuffed that it would take more time to do X, so in the meantime they do Y. I'd rather they took the time to do X.