If your massage therapist is giving you grief, you should take it up with his/her superior. If they own a private practice, I would recommend investigating other massage therapists in your local area.
There are 3 different download links on the main page. If none of those work for you, restart your computer and try again. If that doesn't work, reinstall your operating system and try again. If that doesn't work, buy a new PC and try again.