How can I get my serial back?

[InferiorBeing]

My computer has recently been reformatted and as a result, I've got to download the game again. However, I really can't remember my serial.

I'm slightly surprised there is no service included in the menu to get your serial back. Alarmed, I now come here. The same thing happened to a friend of mine, and he came here for help and got it. Now help me. how do I get my serial back? I hope I won't have to pay for the game all over again. It's not like it costs a fortune, but still...!

 

[Archonsod]

I think theres a function on Esellerate to have the serial code resent.

Failing that, e-mail or PM Armagan and he should be able to sort you out

 

[InferiorBeing]

E-selleh-what?

*EDIT* Right. So apparently it's a website about selling stuff... Where can I find the place to get my key back?! I'm appalled that something so simple has to be done in such a frustrating way!

 

[Archonsod]

Its under after sales.

Click on this link.

In the second section (Finding your order number) enter the same e-mail address you used when you bought your serial. Click on Email order history.

Check your e-mail afterwords. You should recieve a mail from a do not reply address listing your order details, including your serial key.

Just point out here that Yahoo sent it straight to my spam folder.

 

[InferiorBeing]

Thanks for replying! Unfortunately my internet has been kinda on-and-off lately, so I couldn't answer before now...

Firstly, there is nothing at all in my EMAIL. It won't come, and it's the right adress. It's not in any of the folders either, so I want to know one thing: What's a "Do not reply-adress"?

 

[Archonsod]

The from address will be DO NOT REPLY[at]esellerate.com or similar.

Usually just means its been sent out by an automated system so no-one will notice if you try to respond to it. Most spam filters will also pick it up as spam.


I got the response within a couple of minutes. There should be a red message at the top of the page after clicking email history saying "emailed info to [email address]" or similar. Not sure if this would show up for an incorrect e-mail or not.

If it still fails you'll need to contact Armagan and see what he can do for you.

 

[J@ke]

DUDE IT SAIS I HAVE NO HISTORY FOR MY GOD DAMN ORDER WTF!!!

 

[Lost-Lamb]

Works well for me.

http://www.esellerate.net/>Purchaser/consumer>after sales

And thats it, took me less than a minute to recieve it.

 

[Archonsod]

DUDE IT SAIS I HAVE NO HISTORY FOR MY GOD DAMN ORDER WTF!!!

Make sure the e-mail address you entered is THE SAME as the one you used when you paid for the game.

 

[Jarovit]

Hi,

i have the same problem, my hd crashed, so all my data get lost. I tried to get back my serial key with esellerate.net but the service send email to me, that i have no order history. I entered correct email address(i have just one). Perhaps it hapens, cause i have bought this game per paypal and not credit card?
This is a very great game and i am very sad, that i cannot play it in the right way at the moment

PS.: Sorry for the mistakes, english isn't my native language.

 

[Lu Bu]

I think the only thing you can do is to tell armagan your situation.

 

[synistor]

Works well for me.

http://www.esellerate.net/>Purchaser/consumer>after sales

And thats it, took me less than a minute to recieve it.

This info should be stickied. I just had to have my code resent.

It should be noted that you have to manually click the Email Order History button on that site . . . simply hitting the enter key on your keyboard only effects the Submit tab and results in the "Unable to find matching Email" message. I know, that should be common sense but I have learned that common sense seems to be a rare commodity these days .

 

[Jarovit]

No, it also doesn't works for me
Which email adress have Armagan? I found [email protected], is this the correct? Thx for Help

 

[Nibble]

When you buy the game, they send you an email with your key. DON'T DELETE THE EMAIL; that way, you can always just check your email account if you lose the key.

 

[Archonsod]

[email protected] should be the right address for Armagan.

Bear in mind that you need to use the e-mail adress you originally ordered the game with in order to get the serial resent. Otherwise you'll be told no order history exists.