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Need More Info Failed to start the game.

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Version number
e1.7.1
Branch
Main
Modded/unmodded
No, I didn't use any mods.

Shiroin

Section Moderator
WF&S
Summary:
  • The thread starts by @kidding20101
  • Press Play in Launcher shows error: The application faced a problem. We need to collect the necessary files to fix this problem. Would you like to upload these files now?
  • Press yes, then automatically starts crash reporter.
  • Windows OS, DirectX, NET framework, and GPU drivers are all latest.
  • Delete all the game files in Driver C and reinstall the game doesn't work.
  • Verify game files via Steam don't work.
  • Failed to launch the game in Administrator mode.
How to Reproduce: When starting the game
Have you used cheats and if so which: Never, first time to play
Scene Name (if related):
Media (Screenshots & Video):
Computer Specs:
OS: Windows 10 Pro 64 bit ( DirectX 12 )
GPU: RTX2060
GPU Driver Version: Latest
CPU: Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz 3.19 GHz
RAM: 16 GB
Motherboard: ROG-STRIX B360-F Gaming
Storage Device (HDD/SSD): HDD
 
Last edited:

MArdA TaleWorlds

Community Support & Localization
Community Support
M&BWBWF&SNWVC
  • Press yes, then automatically starts crash reporter.
Could you also send the Crash ID after the upload?
Also, have you tried these workarounds?

‘Launcher not Launching’ / Game is not launching Workarounds​

If you experiencing any issues with the launcher, you can try the workarounds below to fix it:
  • The first thing to do when experiencing any issue with the game is verifying the game files. After an update, there is always a chance of some of the game files being corrupted or missing. Doing this will verify that the game files are installed correctly. You can also check our guide regarding this here.
  • Deleting the configs folder of the game located in the Documents folder. Please keep in mind that this will also delete your saved options of the game. Don’t forget to back up the files if you don’t want to lose them. (C:\Users\user.name\Documents\Mount and Blade II Bannerlord\Configs)
  • If you have installed a mod called Fixed Launcher in the past, you need to make sure that you have deleted its files. These files can block the launcher from launching. The files of the aforementioned mod.
  • Check your Windows Defender settings for Ransomware Protection. You should add Bannerlord to the list under the Controlled Folder Access. To do that:
  • - Open Windows Defender Security Center.
    - Click on Virus & threat protection.
    - Click the Virus & threat protection settings option.
    - Under "Controlled folder access," click the Allow an app through the Controlled folder access link.
    - Click the Add an allowed app button to add Bannerlord.
  • Deleting the “spriteData.xml” file located in the "steamapps\common\Mount & Blade II Bannerlord\GUI\GauntletUI” folder can fix the issue. This is an obsolete xml file that the game is not using. However, if a mod is installed before changing this file, the game tries to use it and crashes.
  • Deleting the logs folder located under the "C:\ProgramData\Mount and Blade II Bannerlord" folder. Please note that the ProgramData folder is a hidden folder by default.
  • If none of the workarounds above helped you, you can try to launch the game via the TaleWorlds.MountAndBlade.Launcher.Singleplayer.exe and TaleWorlds.MountAndBlade.Launcher.Multiplayer.exe files located in the folder below:
    ...:\SteamLibrary\steamapps\common\Mount & Blade II Bannerlord\bin\Win64_Shipping_Client
  • Check your OneDrive folder contents. Even if it is disabled we have seen users post that their files have been changed with the previous OneDrive synced files. You should try deleting your OneDrive files. More info about that can be found here.
 
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