It would be a whole lot easier to refund people, if it wern't for the fact that 9/10 players asking for a refund is lying about either the circumstances of the death, or the amount.
For example, after the server reset when we were handing out refunds, a few guys came up to me and said "I had 200k, omg refund".
The funny thing is that, after the reset, Everyone had plate armor and plated charges. Before it, hardly anyone did. Maybe 1/two days did.
It is so blatantly obvious when players are lying. And then you get pissed off if we don't give you what you ask for.
Also, today when i was RPE admining, a heavily armored guy bumped me with his horse. As those are the ways if someone tries to run you over, i shouted "Oi, Watch it" after him. He then proceeded to turn around and bump me again in full speed. When he turned for the third run, i pulled out my sword and killed his horse.
He then pulled out his 2H sword and began moving towards me. I shot him a few times with my bow, upon which he shouted "RANDOMER" and called for an admin via admin chat. I kicked him for filing false reports.
This little story proves just how easily people will shout "random" and whine/lie, even if they are the cause of the fight in the first place. This is also something we have to take into account when solving problems. Who is lying and who isn't. Solving a problem can take 30 minutes, if the players are persistant.
So don't blame us for not popping in the instant you ask for help. We are not on some sort of standyby-mode until you joins the server.
And we ARE keeping an eye on the other admins. I have personally put 2-3 admins under watch for behaving bad. Also, if the word stands between an admin and a player, we tend to believe the admin. The admin is, after all, a player that we trust.
Just like you would believe your friend over a random person accusing him.