They are listening, and they are aware of problems, but when they are trying to balance one op thing, they are breaking something else. For example, they heard of op cav problem after 1.5.5 release, and they added strong throwings after that instead of straight nerfing horse's maneuverability, wwss, spear oneshots and couches. For some reason they think straight nerfs is not the way.
They posted next balance manifest, and I saw there they want to make horses unkillable for ranged, but make heavy inf spears good against them. That clearly represents lack of their experience, cause if only they played competitive for 10h at least, they would understand that cav cannot be countered in melee in this game, cause they are always stabbing unaware enemies in their backs cause of their maneuverability. That's why I think they should listen for solutions, not only for spotted problems, they only have 1 guy who's playing matches, and he's level designer.