Resolved Crash - "The application faced a problem..." after defeating the army of one of the empires

[dtimon]

Hello dear support staff!
Huge request to help deal with this crash.

Summary:
During the quest "Stop the Conspiracy", after defeating the army of one of the empires, a modal window appears with the text:
The Western Empire faction was defeated.
The clans of the Western Empire defected to neighboring kingdoms after their leader lost all hope of restoring the Empire.
After clicking the "Continue" button, a crash occurs.
crash uploader ID - 2023-04-21_21.04.59_525e2a766694e17f1ae2920fb268bba2
attached to the topic:
- crash save uploader. Name discription: "Save for problem analysis. ID 37546123"
- screenshot: "crash uploader ID"
How to Reproduce:
1) Load Attached Save - Before Crash.sav
(in http://upload.taleworlds.com:8080/index.php file with description: "Save for problem analysis. ID 37546123").
2) After loading the save, you need to start the time or go in any direction on the map.
3) After the information modal window appears, click on the "Continue" button.
Expected Result:
Game continues
Actual result:
Game crash. crash uploader ID - 2023-04-21_21.04.59_525e2a766694e17f1ae2920fb268bba2
Have you used cheats and if so which:
Didn't use cheats or console.
Scene Name (if related):
There is no scene, but this is the moment after the destruction of one of the empires on the quest "Stop the Conspiracy".
Media (Screenshots & Video):
screenshot: "crash uploader ID".
Computer Specs:
OS: Windows 10
GPU: AMD Radeon RX 6800M
GPU Driver Version: 30.0.15020.1001
CPU: AMD Ryzen 9 5900HX with Radeon Graphics 3.30 GHz
RAM: 32,0 GB
Motherboard: ASUSTeK COMPUTER INC. Model ROG Strix G713QY_G713QY
Storage Device (HDD/SSD): SSD

If you need additional information, please write.
Thank you in advance!

 

[uçanbiblo]

Hey, i could not get the save file. Can you please send it via Ticket? To send us a ticket, please visit the www.taleworlds.com site and login to your forum account from the top right. Click to "My Account" and then click to "My Open Tickets". You can create a ticket there and include the save file and as well as the forum link of this thread. You can find more info about how to upload files to us with the new ticketing system here. Thanks for reporting and sorry for any inconvenience!

 

[dtimon]

Hey, i could not get the save file. Can you please send it via Ticket? To send us a ticket, please visit the www.taleworlds.com site and login to your forum account from the top right. Click to "My Account" and then click to "My Open Tickets". You can create a ticket there and include the save file and as well as the forum link of this thread. You can find more info about how to upload files to us with the new ticketing system here. Thanks for reporting and sorry for any inconvenience!

Good afternoon!
Created a ticket:

Login - TaleWorlds Entertainment

www.taleworlds.com

( dtimon - 4/27/2023 12:24:39 PM (UTC) )
Attached save file and screenshot.

 

[uçanbiblo]

Hey, forwarded the ticket to the QA team for further inspection. Thank you for your time.

 

[dtimon]

Hey, forwarded the ticket to the QA team for further inspection. Thank you for your time.

Thank you very much for your assistance!
I will wait for news.

 

[uçanbiblo]

Hey, our team was not able to reproduce the issue trough your save file. Do you still experience the issue? If you do, can you please share a save file that is before the crash so our team can look into it?

 

[dtimon]

Hey, our team was not able to reproduce the issue trough your save file. Do you still experience the issue? If you do, can you please share a save file that is before the crash so our team can look into it?

Hello!
I checked the save "Before Crash.sav" attached to the task, on the latest version v1.1.4.17949, the crash described in the task is reproduced.
For convenience, I will describe the playback steps:
1) Load the save file "Before Crash.sav".
2) Click on any point on the map so that the time in the game starts and 6 hours of game time pass.
3) After the information modal window appears, click on the "Continue" button.

After pressing the "Continue" button, the game crashes.

 

[MArdA TaleWorlds]

Forwarded to the team. Thank you!

 

[MArdA TaleWorlds]

I've been informed that this bug is fixed and the fix will be sent to the game with future patches. Thanks for reporting and sorry for any inconvenience!

 

[dtimon]

I've been informed that this bug is fixed and the fix will be sent to the game with future patches. Thanks for reporting and sorry for any inconvenience!

Wow! This is wonderful news. Thank you!
In the meantime, there was no information about when the new patch will come in?

 

[MArdA TaleWorlds]

We can't give any ETAs about patches sadly. We are working towards finishing it and sending it as soon as possible.