Common Issues and Workarounds

Users who are viewing this thread

Status
Not open for further replies.

MArdA TaleWorlds

Community Support & Localization
Community Support
M&BWBWF&SNWVC
Last Update: 21/05/2021
Hello,
You can find a list of common issues and workarounds regarding them. We will update and populate this list with time. Please note that it has been reported that these solutions are not working every time, for every player. Please refer to this thread if you have any problems regarding the game first.

Singleplayer​

Crashes​

‘Launcher not Launching’ / Game is not launching Workarounds​

If you experiencing any issues with the launcher, you can try the workarounds below to fix it:
  • The first thing to do when experiencing any issue with the game is verifying the game files. After an update, there is always a chance of some of the game files being corrupted or missing. Doing this will verify that the game files are installed correctly. You can also check our guide regarding this here.
  • Deleting the configs folder of the game located in the Documents folder. Please keep in mind that this will also delete your saved options of the game. Don’t forget to back up the files if you don’t want to lose them. (C:\Users\user.name\Documents\Mount and Blade II Bannerlord\Configs)
  • If you have installed a mod called Fixed Launcher in the past, you need to make sure that you have deleted its files. These files can block the launcher from launching. The files of the aforementioned mod.
  • Check your Windows Defender settings for Ransomware Protection. You should add Bannerlord to the list under the Controlled Folder Access. To do that:
  • - Open Windows Defender Security Center.
    - Click on Virus & threat protection.
    - Click the Virus & threat protection settings option.
    - Under "Controlled folder access," click the Allow an app through the Controlled folder access link.
    - Click the Add an allowed app button to add Bannerlord.
  • If none of the workarounds above helped you, you can try to launch the game via the TaleWorlds.MountAndBlade.Launcher.Singleplayer.exe and TaleWorlds.MountAndBlade.Launcher.Multiplayer.exe files located in the folder below:
    ...:\SteamLibrary\steamapps\common\Mount & Blade II Bannerlord\bin\Win64_Shipping_Client
  • Check your OneDrive folder contents. Even if it is disabled we have seen users post that their files have been changed with the previous OneDrive synced files. You should try deleting your OneDrive files. More info about that can be found here.

A possible fix for GPU Crashes​

If your PC has two different GPU adapters (Intel Integrated and Nvidia for example) and the game keeps crashing on GPU, you can try the workaround below to fix it:
  • Changing the graphics adapter that the game uses. This setting can also be changed in the in-game options menu. Locate the “engine_config.txt” file at "C:\Users\YOUR USER NAME\Documents\Mount and Blade II Bannerlord\Configs" and open it, find graphics_adapter value and change it to 0.

A possible fix for RGLGPU_DEVICE::LOCK_TEXTURE Crash​

If you are crashing in the middle of the game with the “RGLGPU_DEVICE::LOCK_TEXTURE” error, you can try the workaround below to fix it:
  • Expanding the swap size on your hard disk. You can find more info regarding this here.

A certain fix for crashing after the TaleWorlds Video​

If you are experiencing a crash after the intro video, you can try the workaround below to fix it:
  • Navigate to this folder: "SteamLibrary\steamapps\common\Mount & Blade II Bannerlord\GUI\GauntletUI"
  • And delete the “spriteData.xml” file. It is not necessary to verify the game files after this. The game will create the file again when it is launched again.

A certain fix for “.tpac” file related crashes​

If you crash with a decompression failure problem, you can try the workaround below to fix it:
  • Open: “C:\Program Files (x86)\Steam\steamapps\common\Mount & Blade II Bannerlord\Modules\Native\AssetPackages” folder.
  • The error message should have the name of a file with the file extension “.tpac”.
  • Locate and delete the file in the AssetPackages folder.
  • Verify the game files.

Miscellaneous​

Cannot Save​

If you are encountering issues with saving the game, you can try the workaround below to fix it:
  • Please make sure that the game is on the controlled folder access allowed apps list in your security software. If you are using Windows Defender:
  • Open Windows Defender Security Center.
  • Click on Virus & threat protection.
  • Click the Virus & threat protection settings option.
  • Under "Controlled folder access," click the Allow an app through the Controlled folder access link.
  • Click the Add an allowed app button to add Bannerlord.

Missing Menu Buttons​

If some of the buttons on the main menu are missing, you can try the workaround below to fix it:
  • Delete the “LauncherData.xml” file located at “C:\Users\YOUR USER NAME\Documents\Mount and Blade II Bannerlord\Configs". The game will create a new one when launching.

Missing textures, icons, UI elements or other visual assets​

If the game has texture and UI related problems, you can try the workaround below to fix it:
  • Delete the "C:\ProgramData\Mount and Blade II Bannerlord\Shaders" folder
  • Verify the game files.

Multiplayer​

Crashes​

A possible fix for crashing on launch​

If your game is crashing on launch, you can try the workaround below to fix it:
  • Try deleting the contents of the folder below and try again: "Documents\Mount and Blade II Bannerlord\Data\Native"

Miscellaneous​

Corrupt image on the launcher or Multiplayer Lobby​

If you see no image or a corrupted one in the launcher or in the Multiplayer Lobby, you can try the workaround below to fix it:
  • This issue can be fixed by deleting the files in the “Documents\Bannerlord\OnlineImages” folder.

Empty server list or the Quickplay button is not clickable​

If you see no servers in the server list or the Quickplay button is not clickable, you can try the workaround below to fix it:
  • Reinstalling BattleEye using the .bat files will solve this issue. You can find the related files in the folder: "...\Mount & Blade II Bannerlord\bin\Win64_Shipping_Client\BattlEye"


 
Last edited:
Status
Not open for further replies.
Top Bottom