Common Issues and Workarounds

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MArdA TaleWorlds

Community Support & Localization
Community Support
M&BWBWF&SNWVC
Last Update: 15/08/2022
Hello, Warriors of Calradia,
If you are experiencing issues while playing Mount & Blade: II Bannerlord taking a look at this thread might help you fix the issues you are experiencing. If you followed through the steps below or the issue you are experiencing is not listed below you can always open a topic on our Technical Support board for more assistance.

You can find specific workarounds and best practices for crashes and other issues related to the game in this thread.

Due to the sandbox nature of our game, it is challenging for us to reproduce the exact issues you are facing most of the time. If the issue you are experiencing is related to the campaign part of the game please make sure that you send your save file before the issue happens so that we can easily reproduce the issue on our end.

We will update and populate this list with time. Please note that it has been reported that these solutions are not working every time, for every player. Please refer to this thread if you have any problems regarding the game first.

Singleplayer​

Crashes​

Please note that crashes can originate from a number of different sources. They might be related to our end or modification you have installed or can be related to your hardware.

If you are experiencing a game crash please take a look at the workarounds below to fix the issue. If the crash is happening during the gameplay (e.g. middle of a fight or entering a scene etc.) the Crash Uploader tool should pop up to send us the key files we need to diagnose the problem. When the upload is complete the app will give you a unique Crash ID. Please copy the Crash Identifier number. We might need that information in the future if the need arises.

If the crash is happening while launching the game, the workarounds below can help you fix the issue.

Make sure that your OS, GPU drivers, and Mount & Blade II: Bannerlord are up to date.
  • More information about how to update your Windows OS can be found here.
  • If you are a Windows 7 user please make sure that you have installed the Platform Update for Windows 7.
  • Please make sure that your game is up-to-date. You can follow the latest patch version in here. Steam will automatically download the latest version. If you are not in the latest version you can force the update by prioritizing Bannerlord updates on Steam and restarting your Steam clients.
  • Please make sure that your GPU drivers are up to date. NVIDIA - AMD - Intel
Installing Missing Necessary Dependencies
These dependencies are installed through Steam for the first time installation. But we have seen reports confirm that there are some players that these dependencies were missing even though they launch the game from Steam. To install missing necessary dependencies try downloading and running the following executables:
How to Verify Game Files through Steam
If you are experiencing problems with the game, there is a possibility that some of the game files might be missing or corrupted. Verifying game files through Steam can help you fix most of these issues. If you see broken textures or visual glitches verifying files should be the first action to fix it.

You can do it by:
  • From the Library section, right-click on the game and select Properties from the menu.
  • Select the Local files tab and click the Verify integrity of game files... button.
  • Steam will verify the game's files - this process may take several minutes.
verifygcf2.gif


If your game is still crashing after these steps, you can try deleting the folders below:
  • Mount and Blade II Bannerlord folder is located in the Documents folder (C:\Users\username\Documents\Mount and Blade II Bannerlord)
  • Mount and Blade II Bannerlord folder is located in the ProgramData folder. (C:\ProgramData\Mount and Blade II Bannerlord) Please note that you'll need to allow Windows to display hidden folders and files to see the ProgramData folder and its contents.
Please back up these folders before deleting them. The game will create these files again when launching again. If your problem still occurs at this stage we suggest doing a clean install.

Clean Install
The clean install is removing every single game-related file from your computer and installing the game again. Without a reinstall, we can't be sure those files are unchanged.

To perform a Clean Install, Uninstall the game. You can do that by right-clicking the game on Steam Library and selecting Delete Local Content. Delete all folders related to the game that remains after the uninstallation.
The folders that might have files inside:
C:\Program Files (x86)\Steam\steamapps\common\Mount & Blade II Bannerlord
C:\Users\USERNAME\Documents\Mount and Blade II Bannerlord
C:\ProgramData\Mount and Blade II Bannerlord

Note: You'll need to allow Windows to display hidden folders and files to see the ProgramData folder and its contents.

Other best practices
Security Software

  • The game uses a crash reporting tool that may be flagged by anti-virus programs and prevent the game from launching. You should check to see if any security software you have installed is blocking the game from launching.
Launching the game without the Launcher and via MONO
If none of the workarounds above helped you, you can try to launch the game via the TaleWorlds.MountAndBlade.Launcher.Singleplayer.exe and TaleWorlds.MountAndBlade.Launcher.Multiplayer.exe files located in the folder below:
...:\SteamLibrary\steamapps\common\Mount & Blade II Bannerlord\bin\Win64_Shipping_Client” This will launch the game without the launcher. This means you can’t play with modifications enabled. But if you are experiencing issues with the launcher this will help you bypass it.
If you can't launch the game through Bannerlord.exe and your Steam client is launched, you can try launching the game through Bannerlord.Native.exe.(MONO) But, you will need to launch the game through the command line prompt.

First, through the file explorer, you need to navigate into the 'steamapps\common\Mount & Blade II Bannerlord\bin\Win64_Shipping_Client' which can be found in the Steam installation folder. Then you need to type cmd to the Path Bar in that folder. A terminal should pop up, then you need to enter
"Bannerlord.exe /singleplayer _MODULES_*Native*SandBoxCore*CustomBattle*Sandbox*StoryMode*_MODULES_ /anticheat"
command and press enter. This will open the game without the launcher.
If you see a missing .dll file warning, this means that your dependencies are missing and you can download them through our guide here.

Please note that launching the game this way will disable the Steam in-game overlay. You will be seen as in-game on Steam but you can't access the in-game overlay.

Unable to initialize Steam API
If you can't launch the game through Bannerlord.exe and see the "Unable to initialize Steam API." warning please make sure that your Steam client is launched. This issue is Steam related and not related to our game.

‘Launcher not Launching’ / Game is not launching Workarounds

If you experiencing any issues with the launcher, you can try the workarounds below to fix the issue:

Verify game files
The first thing to do when experiencing any issue with the game is to verify the game files.
After an update, there is always a chance of some of the game files being corrupted or missing. Unfortunately, we have no control over this. Verifying the game files after an update will ensure that the files are all correct. This can amend issues that can come up after an update.

Deleting the configs folder of the game located in the Documents folder.
Configs folder consists of the configuration files that the game uses. They are mostly game options such as graphical settings, key bindings, and your latest Multiplayer perk selections. If you have installed any modification or experienced any issues after a version change these files might not get updated and thus can result in unexpected issues. Deleting the files or the folder as a whole will result in the re-creation of these files when you launch the game. This might help you resolve issues related to Launcher and options but please keep in mind that backing up the files before deleting them can help you not lose any game options you’ve set before.
You can find these files in this pathway:
C:\Users\USER.NAME\Documents\Mount and Blade II Bannerlord\Configs

The launcher is not launching
If the game launcher is crashing before you can even see it, you can try to delete the steamapps\common\Mount & Blade II Bannerlord\bin folder and verify the game files. If the issue still persists after these steps please take your time to open a thread in our technical support board with the launcher_log_xxx.txt file. We might need this file to investigate the issue properly. You can find that file in the pathway below. Please note that the ProgramData is a hidden folder by default.
C:\ProgramData\Mount and Blade II Bannerlord\logs

Mod related
If
you have installed any modification (such as Fixed Launcher or any other mods that change launcher files) and you experience any issues, please make sure that you deleted all the mod-related files. Please keep in mind that we can’t offer support assistance to mod-related issues.
If you have installed any modifications that change UI parts of the game and you experience any issues, deleting the “spriteData.xml” file located in the "steamapps\common\Mount & Blade II Bannerlord\GUI\GauntletUI” folder can fix the issue. This is an obsolete XML file that the game is not using at the moment. However, if a mod is installed before changing this file, the game tries to read it and crashes.

Controlled Folder Access
If the game is not launching properly, you can check the Windows Defender Settings for RansomWare Protection. You should add Mount & Blade II: Bannerlord to the list under Controlled Folder Access. To do that:
  • Open Windows Defender Security Center.
  • Click on Virus & threat protection.
  • Click the Virus & threat protection settings option.
  • Under "Controlled folder access," click the Allow an app through the Controlled folder access link.
  • Click the Add an allowed app button to add Bannerlord.
Microsoft OneDrive
Even if you don’t know you are using Microsoft OneDrive, it would be a good idea to check if it is enabled or not. We have seen some of our players post that their files have been changed with the previous Microsoft OneDrive synced files. This might be the reason behind the issues you may experience. You should try deleting your OneDrive files. More info about that can be found here.

GPU Crashes for multiple GPU Users
If your PC has two different GPU adapters (Intel Integrated and Nvidia for example) and the game keeps crashing on GPU, you can try the workaround below to fix it:
  • Changing the graphics adapter that the game uses. This setting can also be changed in the in-game options menu. Locate the “engine_config.txt” file at "C:\Users\YOUR USER NAME\Documents\Mount and Blade II Bannerlord\Configs" and open it, find graphics_adapter value and change it to 0.
RGLGPU_DEVICE::LOCK_TEXTURE Crash
If you are crashing in the middle of the game with the “RGLGPU_DEVICE::LOCK_TEXTURE” error, you can try the workaround below to fix it:
  • Expand the swap size on your hard disk. You can find more info regarding this here.
TaleWorlds Intro Video Crash
If you are experiencing a crash after the intro video, you can try the workaround below to fix it:
  • Navigate to these folders: "SteamLibrary\steamapps\common\Mount & Blade II Bannerlord\Modules\Native\GUI" and "SteamLibrary\steamapps\common\Mount & Blade II Bannerlord\Modules\SandBox\GUI"
  • Delete the “NativeSpriteData.xml" and ”SandBoxSpriteData.xml" files under the respective module folder. It is not necessary to verify the game files after this. The game will create the file again when the game is launched again.
“.tpac” file-related crash
If you crash with a decompression failure problem, you can try the workaround below to fix it:
  • Open: “C:\Program Files (x86)\Steam\steamapps\common\Mount & Blade II Bannerlord\Modules\Native\AssetPackages” folder.
  • The error message should have the name of a file with the file extension “.tpac”.
  • Locate and delete the file in the AssetPackages folder.
  • Verify the game files.
“.bank” sound bank file-related crash
If you crash with a sound bank file problem, you can try the workaround below to fix it:
  • Open: “C:\Program Files (x86)\Steam\steamapps\common\Mount & Blade II Bannerlord\Sounds\PC” folder.
  • The error message should have the name of a file with the file extension “.bank”.
  • Locate and delete the file in the folder.
  • Verify the game files.

Miscellaneous​

Saving Failures​

If you are encountering issues with saving the game, you can try the workaround below to fix it:
  • Please make sure that the game is on the controlled folder access allowed apps list in your security software. If you are using Windows Defender:
  • Open Windows Defender Security Center.
  • Click on Virus & threat protection.
  • Click the Virus & threat protection settings option.
  • Under "Controlled folder access," click the Allow an app through the Controlled folder access link.
  • Click the Add an allowed app button to add Bannerlord.

Missing Menu Buttons​

If some of the buttons on the main menu are missing, you can try the workaround below to fix it:
  • Delete the “LauncherData.xml” file located at “C:\Users\YOUR USER NAME\Documents\Mount and Blade II Bannerlord\Configs". The game will create a new one when launching.
  • Please make sure that the the official modules are selected in the Launcher / Modules page.

Missing textures, icons, UI elements or other visual assets​

If the game has texture and UI related problems, you can try the workaround below to fix it:
  • Delete the "C:\ProgramData\Mount and Blade II Bannerlord\Shaders" folder
  • Verify the game files.
 
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MArdA TaleWorlds

Community Support & Localization
Community Support
M&BWBWF&SNWVC

Multiplayer​

Miscellaneous​

Corrupt image on the launcher or Multiplayer Lobby​

If you see no image or a corrupted one in the launcher or in the Multiplayer Lobby, you can try the workaround below to fix it:
  • This issue can be fixed by deleting the files in the “Documents\Bannerlord\OnlineImages” folder.

Empty server list or the Quickplay button is not clickable​

If you see no servers in the server list or the Quickplay button is not clickable, you can try the workaround below to fix it:
  • Reinstalling BattleEye using the .bat files will solve this issue. You can find the related files in the folder: "...\Mount & Blade II Bannerlord\bin\Win64_Shipping_Client\BattlEye"

Lobby/Login/Server Related Issues

Error: Version Mismatch
This means that your game version is not up to date.
  • Please make sure that your game is up-to-date to the latest version. You may need to restart Steam to get the latest update.
Error: Your platform service is not initialized
This means that the game can’t find the platform it runs on.
  • Restart your platform of choice (Steam/GOG/Epic Games) and the game client. If the issue is still persisting, there can be an issue with platform servers. Please try again after some time.
Error: Could not get access from your platform service
This means your platform of choice (Steam/GOG/Epic Games) responded with a failure.
  • Usually trying again after a couple of seconds works.
Error: Could not destroy your old session
This means there is an issue on our side. We are constantly monitoring and fixing issues causing this problem.
  • If you can still not log in after 15 minutes, please open a thread regarding this on the multiplayer technical support board with a link to your Steam profile.
Error: Could not receive login result from the server
This means there is an issue on our side. We are constantly monitoring and fixing issues causing this problem.
  • If you can still not log in after 15 minutes, please open a thread regarding this on the multiplayer technical support board with a link to your Steam profile.
Infinite loading on Login
  • Please try restarting your client. If the issue is still persisting, follow the steps given below, Troubleshoot login issues.
Login Failed (with an empty message box)
This means that your client could not communicate with our servers.
  • Please make sure that your connection is fine and the game client isn't blocked by your firewall or anti-virus. If it is still happening, please check the following.
Troubleshooting login issues
Please try following these steps to help us solve the issue:
  • Make sure that you are on the correct branch on Steam.
    • If you have not changed your branch as explained here you should be in the correct branch. Please check if the client is up to date.
    • If you have changed your branch, make sure you are either on default (NONE option) or the latest version branch. MP servers for the Beta branch are opened only for testing purposes.
  • Make sure you have installed the required dependencies.
  • Try verifying game files.
  • Make sure that you have updated your Windows to the latest version. Also if you are using Windows 7 make sure to install the Platform update for Windows 7.
  • Make sure that your anti-virus is not blocking the game client.
  • Make sure that your firewall (and your router firewall) is not blocking the game client.
If you are still having an issue after following these steps, please open a thread regarding this on the multiplayer technical support board:
  • Which branch are you on Steam?
  • What is your Windows version? Follow these steps to learn your Windows version.
  • Are you using an anti-virus? If so, which one?
  • Are you using a firewall? If so, which one?
  • Are you using a VPN? If so, which one?
  • Are you on a public network like a university network?
  • When did this start to happen? Please provide a patch version if you can.

BattlEye Issues

I cannot install BattlEye
If you are experiencing any issues while installing BattlEye please try following these steps:

Uninstalling/Installing BattlEye
  • Locate the BattlEye folder inside the game folders. It is located in: C:\Program Files (x86)\Steam\steamapps\common\Mount & Blade II Bannerlord\bin\Win64_Shipping_Client (You may have a different path depending on your Steam installation/preferences.)
  • Run the Uninstall_BattlEye file by double-clicking.
  • Delete the following folder if it exists after the uninstall:
    C:\Program Files (x86)\Common Files\BattlEye
  • Run the Install_BattlEye file by double-clicking.
BattlEye Launcher says some files are blocked
As long as your client does not crash, you can ignore this.
  • Usually, updating and/or restarting your computer resolves the issue.
I have other issues related to BattlEye

Server disconnection issues​

Message: Server not responding / Server crashed
This means that the game server has crashed.
  • We are constantly monitoring our server performance and stability. While we are working towards fixing them there is always a chance for a new crash to appear. Sorry for any inconvenience!
Message: Your connection with the server timed out
This means that there is a problem with your connection to the server.
  • Please make sure that your İnternet connection is on.
Message: You are kicked from the game by anti-cheat
The reason for the kick is usually printed to chat on Lobby.
  • Please check BattlEye FAQ to see why you might have been kicked from the game
I am logged out without any message
  • Login to multiplayer and play until you are disconnected.
  • After that go to C:\ProgramData\Mount and Blade II Bannerlord\logs pathway. (Please note that ProgramData is a hidden folder by default.
  • There should be log files called something similar to rgl_log_1234.txt
  • Please open a thread regarding this on the multiplayer technical support board. Please send that file to us via the ticketing system so that we can investigate it.
I cannot search for a game/join a custom game
This usually happens when we disable them for a new patch or another reason. Please log out and check if there is a new patch. Also please make sure that you are running the game with Anti-cheat if you want to play a Matchmaking game or join one of the official Custom games.

I have been banned due to spam
This happens when you send too many server requests in a time frame. The duration of this ban is only 5 minutes currently. Note that the date format can be different from your local format.
 
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MArdA TaleWorlds

Community Support & Localization
Community Support
M&BWBWF&SNWVC

Best Practices

How to opt into the Beta branch on Steam
The beta branch consists of the content that has gone through our internal testing and is exposed to public testers. After the initial period of internal testing and player reports from the community, we can release the beta version as the live version. Due to the limitations on other platforms, we can only offer the beta branch on Steam. Please be aware that opting into or beta branch may negatively impact your experience.

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To opt into the beta branch you need to find Mount & Blade II: Bannerlord in your Steam Library. Right-click on Mount & Blade II: Bannerlord and select Properties

In the opened window, you will need to navigate through the BETAS tab. And in the BETAS tab click on the NONE - Opt out of all beta programs selected box and find the e1.8.0 - Beta and select it to start downloading the beta branch. Here is a video demonstrating how to do it:
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How to opt into the Telemetry branch on Steam
With the telemetry branch, we are able to provide telemetry tools to our players who are experiencing performance issues. This tool t will help us understand and fix more complicated performance issues. If you are experiencing performance issues at any stage of the game and would like to help us resolve them, you can:
  • Switch to “perf_test” or “perf_test_beta” from the Steam betas tab.
  • Open the game as usual and proceed to the stage where you are experiencing performance issues.
  • Before the performance issues start, toggle the profiling tool by holding the “right shift” and pressing the “T” key.
  • Record for 20-30 seconds, press the toggle key combination again. Please keep in mind that, the more you record, the more upload time it will require.
  • Find the "test.tmcap" file in the "...\Mount & Blade II Bannerlord\bin\Win64_Shipping_Client" folder. You can find the "Mount & Blade II Bannerlord" folder inside Steam’s application library folder.
  • Finally, you can send the file to us via the ticketing system. You can find more info about how to upload files to us with the new ticketing system here.
  • It is appreciated if you provide more information about your PC, what you were doing while the game was recording, and your graphics configuration. If the data you are trying to upload is too big or the site fails to upload, you can use an alternative site to upload your data. If you choose to do that please left a reply to this thread with the download link.

How to remove modifications
There are two ways of deleting a modification. The first one is simple and faster but the second one is making sure it is completely removed from the game files but takes significantly more time.

The first way is to delete the files directly from the games directory.
To delete a modification, navigate through the games installation folder and locate the Modules folder. Among the contents of that folder, there are 5 official folders that should not be deleted. If you delete them, the game might fail to launch or will be prone to crashing. These are CustomBattle, Native, SandBox, SandBoxCore, and StoryMode modules. You can delete any other folder inside this folder.

After this step please verify the game files through Steam so that we can be sure that the game files are good to go.

The second way is performing a clean install.
The clean install is removing every single game-related file from your computer and installing the game again. Why do you need to remove the game while you just want to remove the modifications? Unfortunately, some of the modifications do not just add a new modules folder but also change or add contents to the existing modules folder. Without a reinstall, we can't be sure those files are unchanged.

To perform a Clean Install, Uninstall the game. You can do that by right-clicking the game on Steam Library and selecting Delete Local Content. Delete all folders related to the game that remains after the uninstallation.
The folders that might have files inside:
C:\Program Files (x86)\Steam\steamapps\common\Mount & Blade II Bannerlord
C:\Users\USERNAME\Documents\Mount and Blade II Bannerlord

C:\ProgramData\Mount and Blade II Bannerlord

Note: You'll need to allow Windows to display hidden folders and files to see the ProgramData folder and its contents.
At this stage, everything related to the game on your computer is deleted. Now you can re-install the game.

How to use the Crash Uploader
As you may know, we have a built-in crash uploader system that collects certain files and sends them directly to our database. With this, we are able to find and debug most of the crashes. Please note that if you don't upload your crash files we can't debug the crashes.

If you were unfortunate to experience a crash, you will see this pop-up window. You need to click the "Yes" button to start the upload. (It might be opened but can be hidden behind the game window so please check your open applications!)
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After clicking "Yes" you will see this window. Please include details on the description field and click "Send". This stage can last for a few minutes.
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After the upload is successfully completed you will see this window. Please note that to be able to check your crash dumps manually we need the identifier of that crash upload. You will see it at this stage. It will be copied to your clipboard automatically.
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How to send us your files with the Ticket system
Now you can send us tickets with files we need through the system. You can log in with your forum account to create a ticket. After you logged in, click on your name on the top right and click on "My Open Tickets" afterward. You can create a ticket through that page. Please try to include the forum threads URL as well as any other information that you think that will help us.
 
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