Common Issues and Workarounds

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MArdA TaleWorlds

Community Support
M&BWBWF&SNWVC
Last Update: 31/03/2021
Hello,
You can find a list of common issues and workarounds regarding them. We will update and populate this list with time. Please note that it has been reported that these solutions are not working every time, for every player. Please refer to this thread if you have any problems regarding the game first.

Singleplayer​

Crashes​

Launcher not Launching Workarounds​

If you can’t launch the launcher please try the workarounds below
  • The first thing you should do is verifying the game files. This will make sure that the game files are downloaded correctly. After an update, there is a chance of getting corrupted or missing files. This will also help solve that issue.
  • You can try to delete the configs folder of the game located in the Documents folder. Please keep in mind that this will also delete your saved options of the game. Don’t forget to back up the files if you don’t want to delete them. (C:\Users\user.name\Documents\Mount and Blade II Bannerlord\Configs)
  • If you have installed a mod called Fixed Launcher you need to make sure that you have deleted its files.
  • If none of the workarounds did work for you, you can try to launch the game via the TaleWorlds.MountAndBlade.Launcher.Singleplayer.exe and TaleWorlds.MountAndBlade.Launcher.Multiplayer.exe files located in the folder:“...:\SteamLibrary\steamapps\common\Mount & Blade II Bannerlord\bin\Win64_Shipping_Client”. (Please note that these files are only available on the beta build of the game yet.)

Game is crashing/not launching after an update​

If the game has some issues after an update we highly recommend verifying the game files. Some of the files might not be downloaded correctly or got corrupted.
You can do it by:
  • From the Library section, right-click on the game and select Properties from the menu.
  • Select the Local files tab and click the Verify integrity of game files... button.
  • Steam will verify the game's files - this process may take several minutes.

Game not launching​

If your game is not launching trying these methods first might fix the issue before opening a thread in the forums.
  • Deleting the "C:\ProgramData\Mount and Blade II Bannerlord" folder.
  • Verify the game files through Steam.
  • Updating GPU Drivers and OS.

A possible fix for GPU Crashes​

If your PC has two different GPU adapters (Intel and Nvidia for example) or the game keeps crashing on GPU side players can change the graphics adapter that the game uses. This setting can also be changed in the in-game options menu.
  • Locate “engine_config.txt” file at "C:\Users\YOUR USER NAME\Documents\Mount and Blade II Bannerlord\Configs" open it and find graphics_adapter value and change it to 0

A possible fix for RGLGPU_DEVICE::LOCK_TEXTURE​

If you are crashing in the middle of the game with an error named “RGLGPU_DEVICE::LOCK_TEXTURE” you can try expanding the swap size on your hard disk. You can find more info regarding this here:

Crash after the TaleWorlds Intro Video​

If you are experiencing a crash after the intro video please try this workaround
Navigate to this folder:
"SteamLibrary\steamapps\common\Mount & Blade II Bannerlord\GUI"
And delete “spriteData.xml" file and try again. It is not necessary to verify the game files after this. The game will create the file again when it launched again.

Miscellaneous​

Cannot Save​

If you are encountering issues with saving the game make sure that the game is on the controlled folder access allowed apps list in your security software. Well known security software that may be tied with the issue is Windows Defender.If you are using Windows Defender:- Open Windows Defender Security Center.
- Click on Virus & threat protection.
- Click the Virus & threat protection settings option.
- Under "Controlled folder access," click the Allow an app through Controlled folder access link.
- Click the Add an allowed app button.

“.tpac” file related issues​

If the game has a decompression failure problem, players can try this method:
  • Open: C:\Program Files (x86)\Steam\steamapps\common\Mount & Blade II Bannerlord\Modules\Native\AssetPackages folder.
  • The error message should have the name of a file with the file extension “.tpac”.
  • Locate and delete the file in the AssetPackages folder.
  • Verify the game files through Steam

Missing Menu Buttons​

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  • Deleting the “LauncherData.xml” file located at “C:\Users\YOUR USER NAME\Documents\Mount and Blade II Bannerlord\Configs". The game will create a new one when launching again.

Missing textures, icons, UI elements or other visual assets​

If the game has texture and UI related problems, the player can try this method:
  • Deleting the "C:\ProgramData\Mount and Blade II Bannerlord\Shaders" folder
  • Verifying the game files through Steam

Missing item thumbnails and visual glitches​

While we are always fixing the visual issues internally before sending the updates, there can be missing files while downloading the patch. To make sure the files are up-to-date and not corrupted please verify the game files through Steam first. This will help us understand that the files you currently playing the game with are updated to their latest version. If your problem still persists, let us know!

Launching the game without the launcher​

If you can't launch the game through Bannerlord.exe and your Steam client is launched, you can try launching the game through Bannerlord.Native.exe. But, you will need to launch the game through the command line prompt.
Firstly, through the file explorer, you need to navigate into the 'steamapps\common\Mount & Blade II Bannerlord\bin\Win64_Shipping_Client' which can be found through the Steam installation folder. Then you need to type cmd to the Path Bar in that folder. A terminal should pop up, then you need to enter
"Bannerlord.exe /singleplayer _MODULES_*Native*SandBoxCore*CustomBattle*Sandbox*StoryMode*_MODULES_ /anticheat"
command and press enter. This will open the game without the launcher.

Multiplayer​

Crashes​

Game is crashing on Multiplayer Launching​

Try deleting the contents of the folder below and try again.
"Documents\Mount and Blade II Bannerlord\Data\Native"

Miscellaneous​

Corrupt image on the launcher or Multiplayer Lobby​

This issue can be fixed by deleting the files in the “Documents\Bannerlord\OnlineImages” folder.

No Custom Servers and the Quick Play Button Not Clickable​

Reinstalling BattleEye using the .bat files will solve this issue. You can find the related files in the folder below:
"...\Mount & Blade II Bannerlord\bin\Win64_Shipping_Client\BattlEye"

"Corrupted Memory #0" Kick from servers​

This issue is something that we have no control over. But there is a fix You can try the workaround below.
From the BattlEye website:
FAQ
NOTE: Currently we get a lot of requests regarding "Corrupted Memory #0" kicks. For most players this is caused by a recent update of "MSI Dragon Center". Please completely uninstall it from your system and reboot to solve the issue. Alternatively, you can also try updating your Windows 10 to version 2004 or higher, as that seems to fix the issue as well. Unfortunately we are unable to fix this from our end.
 
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