Resolved Character and item icons perpetually loading

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All I see is a loading wheel instead of the character's or item's icon, which is very immersion breaking. I can't see characters on the city menu and I can't see the upgradable troop icons, either.
 
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Started happening for me too. I use mods but troubleshooting hasn't found the culprit.


I use 1.2.0 but also tried with latest patch.
 
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Hello, sorry for the late reply. We have fixed a considerable amount of the problems we have encountered so far and improved the game performance with the multiple patches we have released. Please make sure that your game, your drivers, and OS are up to date and the game has necessary permissions over your security software. Please let us know if the problem persists after completing these steps and verifying the integrity of the game files.
 
Hi, I will mark the issue as resolved. If you encounter the same one in the latest version, please let me know. Thanks!
 
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