Hello, thanks for reporting this issue. Unfortunately, we were not able to respond to this topic when this topic first created.
We believe that this issue might have been fixed since the creation of this topic. If you are still experiencing this issue on the latest live or beta versions of the game at the moment please leave a reply to this topic so that we can forward this issue to the team for investigation.
We are marking this thread as resolved as the requested information has not been provided. Please feel free to reach us again if you experience any issues.
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