Need More Info Brightness Calibration Screen Unpassable

[WolfieTheKiwi]

Summary: When starting up the game the beginning scene runs fine but as soon as it reaches the Brightness calibration scene, everything freezes. I can move my mouse, but I can't move the scrolls, or click either of the cancel/accept buttons. I can't even use Ctrl+Alt+Delete to shut down the window, the only way to end it is to fully shut down the computer via the power button.
How to Reproduce: Unsure, happens before the game has even started
Scene Name (if related): N/A
Media (Screenshots & Video): Computer becomes unresponsive during Bug, screenshots unavailable
Computer Specs:
OS: 64-bit Windows 10 Home, Version 1909 (OS Build 18363.1316)
GPU: AMD Radeon R5 Graphics
GPU Driver Version: 26.20.14050.2
CPU: AMD A9-9425 RADEON R5, 5 COMPUTER CORES 2C +3G 3.10 GHz
RAM: 8.00 GB, 7.47 GB Available
Motherboard: HP 84AD 85.26
Storage Device (HDD/SSD): HDD

 

[MArdA TaleWorlds]

Have you tried validating the game files?

 

[WolfieTheKiwi]

Have you tried validating the game files?

Yes I have, now all it does is go completely black when I start it up. The Mouse changes to the Bannerlord pointer but other than that it stays black. I still have to shut down my computer to even get out of it.

 

[MArdA TaleWorlds]

The black screen is actually a loading screen. How long have you waited on that screen?

 

[WolfieTheKiwi]

The black screen is actually a loading screen. How long have you waited on that screen?

Roughly 5 minutes, you were right it was a loading screen, once the loading was done the same thing happened, stuck on the brightness calibration screen

 

[WolfieTheKiwi]

The black screen is actually a loading screen. How long have you waited on that screen?

Hello? Just checking this is still open, no rush

 

[MArdA TaleWorlds]

Oh i missed this reply. Sorry! Forwarding to the developers.

 

[WolfieTheKiwi]

Oh i missed this reply. Sorry! Forwarding to the developers.

No problem! I'll keep checking back here to see if anything has come to light

 

[Luis44]

My friends found the solution to the problem, it's very simple

In display settings in windows settings, set it to 1200 x 1600 resolution. Obs' If it doesn't appear, put it in multiple displays, Extend these displays.

And finally, in Orientation place; Portrait.


this 1200 x 1600 resolution worked, but test it out.

sorry for the english i'm brazilian.

 

[WolfieTheKiwi]

My friends found the solution to the problem, it's very simple

In display settings in windows settings, set it to 1200 x 1600 resolution. Obs' If it doesn't appear, put it in multiple displays, Extend these displays.

And finally, in Orientation place; Portrait.


this 1200 x 1600 resolution worked, but test it out.

sorry for the english i'm brazilian.

Your English is pretty good, way better than my Portuguese would be XD

Tried, the windows display settings are unreachable, but I appreciate the suggestion anyway

 

[WolfieTheKiwi]

Oh i missed this reply. Sorry! Forwarding to the developers.

hello, was wondering how long this might take?

 

[MArdA TaleWorlds]

The issue is still in progress.

 

[WolfieTheKiwi]

Ok ?

 

[WolfieTheKiwi]

The issue is still in progress.

I started it up a few minutes ago and still have the same result, only it fluctuates between freezing on the brightness calibration screen and freezing on the loading screen. I am trying to be patient as I know the team likely has a lot to deal with, but it's been just over 5 months now, was wondering if any progress has been made? If the issue is not fixable I understand, would just like some kind of resolution so I can either play the game or refund it.


Appreciate the time.

 

[MArdA TaleWorlds]

Was this issue always the case or do you remember any updates prior to this?
Can you try deleting the contents of "C:\ProgramData\Mount and Blade II Bannerlord\Shaders" and "C:\Program Files (x86)\Steam\steamapps\common\Mount & Blade II Bannerlord\Modules\Native\TileSets\pages" folders and verifying your game files?
If that does not work, please copy the contents of the spoiler part below and save it as engine_config.txt on the Configs folder of the games documents folder. This is very low settings config to see if this will work.

Spoiler

number_of_ragdolls = 0
max_simultaneous_sound_event_count = 0
invert_mouse = 0
foliage_quality = 0
decal_quality = 0
texture_filtering = 1
graphics_adapter = 0
first_time = 0
brightness_calibrated = 2
texture_budget = 0
texture_quality = 0
show_framerate = 0
max_framerate = 200
cheat_mode = 0
water_quality = 0
display_width = 1280
display_height = 720
display_mode = 0
selected_monitor = 0
force_vsync = 0
enable_cloth_simulation = 0
enable_flora_sway = 0
shader_quality = 0
postfx_dof = 0
postfx_sssss = 0
postfx_ssr = 0
postfx_bloom = 0
postfx_sunshafts = 0
postfx_streaks = 0
postfx_hexagon_vignette = 0
postfx_vignette = 0
postfx_grain = 0
postfx_lens_flares = 0
postfx_chromatic_aberration = 0
postfx_motion_blur = 0
tesselation = 0
particle_quality = 0
particle_detail = 0
terrain_quality = 0
shadowmap_type = 0
shadowmap_filtering = 0
shadowmap_resolution = 0
disable_sound = 0
sound_device = 0
sound_output = 0
enable_dynamic_resolution_scale = 0
dynamic_resolution_fps_target = 60
lighting_quality = 0
antialiasing_technique = 0
dlss_technique = 0
environment_detail = 0
character_detail = 0
safely_exited = 0
enable_controller_vibration = 1
mute_sounds_when_focused_out = 1
sound_occlusion = 1
weapon_trail_amount = 0.5000
display_refresh_rate = 60.0000
master_volume = 1.0000
music_volume = 0.6500
sound_volume = 1.0000
mouse_sensitivity_coefficient = 0.5000
gamma = 2.2000
sharpen_amount = 0.0000
control_mouse_movement_y_scale = 1.5000
control_mouse_movement_max_accumulation = 40.0000
control_mouse_movement_accumulation_decay_speed = 100.0000
brightness = 0.0000
brightness_min = -0.0060
brightness_max = 1.0060
exposure_compensation = 0.0000
resolution_scale = 100.0000
antialiasing_technique = 0
occlusion_technique = 0

 

[WolfieTheKiwi]

Was this issue always the case or do you remember any updates prior to this?
Can you try deleting the contents of "C:\ProgramData\Mount and Blade II Bannerlord\Shaders" and "C:\Program Files (x86)\Steam\steamapps\common\Mount & Blade II Bannerlord\Modules\Native\TileSets\pages" folders and verifying your game files?
If that does not work, please copy the contents of the spoiler part below and save it as engine_config.txt on the Configs folder of the games documents folder. This is very low settings config to see if this will work.

Spoiler

number_of_ragdolls = 0
max_simultaneous_sound_event_count = 0
invert_mouse = 0
foliage_quality = 0
decal_quality = 0
texture_filtering = 1
graphics_adapter = 0
first_time = 0
brightness_calibrated = 2
texture_budget = 0
texture_quality = 0
show_framerate = 0
max_framerate = 200
cheat_mode = 0
water_quality = 0
display_width = 1280
display_height = 720
display_mode = 0
selected_monitor = 0
force_vsync = 0
enable_cloth_simulation = 0
enable_flora_sway = 0
shader_quality = 0
postfx_dof = 0
postfx_sssss = 0
postfx_ssr = 0
postfx_bloom = 0
postfx_sunshafts = 0
postfx_streaks = 0
postfx_hexagon_vignette = 0
postfx_vignette = 0
postfx_grain = 0
postfx_lens_flares = 0
postfx_chromatic_aberration = 0
postfx_motion_blur = 0
tesselation = 0
particle_quality = 0
particle_detail = 0
terrain_quality = 0
shadowmap_type = 0
shadowmap_filtering = 0
shadowmap_resolution = 0
disable_sound = 0
sound_device = 0
sound_output = 0
enable_dynamic_resolution_scale = 0
dynamic_resolution_fps_target = 60
lighting_quality = 0
antialiasing_technique = 0
dlss_technique = 0
environment_detail = 0
character_detail = 0
safely_exited = 0
enable_controller_vibration = 1
mute_sounds_when_focused_out = 1
sound_occlusion = 1
weapon_trail_amount = 0.5000
display_refresh_rate = 60.0000
master_volume = 1.0000
music_volume = 0.6500
sound_volume = 1.0000
mouse_sensitivity_coefficient = 0.5000
gamma = 2.2000
sharpen_amount = 0.0000
control_mouse_movement_y_scale = 1.5000
control_mouse_movement_max_accumulation = 40.0000
control_mouse_movement_accumulation_decay_speed = 100.0000
brightness = 0.0000
brightness_min = -0.0060
brightness_max = 1.0060
exposure_compensation = 0.0000
resolution_scale = 100.0000
antialiasing_technique = 0
occlusion_technique = 0

I did both, one after another and neither changed anything. Since I checked it again this month I can't even get to the Brightness Calibration screen - I'm stuck on the loading screen. I left it running for 30 minutes after doing the first thing you recommended (deleting from those folders and then validating the game files) and it was still on the loading screen.