You're absolutely right, it did take too long - usually we'd reply or lock troublesome threads before it becomes far too heated, but in this case, that didn't happen. Beforehand, there was only one moderator in the section (Brandis) and since this particular section has numerous reports, it was decided that he may need a helping hand, so both
@Piconi and myself were added to the section (today). It isn't the fault of Brandis either, it's just that extra people were needed from other sections to ensure the large amount of reports from this section are handled.
As always, we appreciate the feedback and next time we'd be much faster and now with more moderators to help out in this particular area; we hope this doesn't happen again. On another note, the moderators are voluntary, meaning the majority of the moderators could potentially be busy with work or something of the similar sort, but reports are still usually handled within 24 hours (unless it's a larger issue).