Know your audience. The majority of people who discuss Bannerlord on this forum have been here at least two years now, since the launch of EA. Of those, a considerable proportion played Warband and other licensed titles like Napoleonic Wars years before Bannerlord's EA launch. The people who spend all this time complaining on this forum are doing so because they have enough of a personal stake in the game that they can't just make a clean break, drop it, and go play other games. You only get that kind of emotional investment through long-term loyalty. These players are not indicative of the average consumer, so from a purely profit-motivated perspective they're not the most important people to pay attention to in the short term (they're also way more likely to purchase the game anyway because of past loyalty). However, these are the players that will play the game for months after the date of their purchase, are the most valuable group when marketing DLCs for this title, and they contain the subgroup of community content creators.