Search results

momo1 said:

Try running the following command as administrator
SFC /ScanNow

Click to expand...

"Windows Resource Protection did not find any integrity violations"

momo1 said:

Follow these instructions to add English (USA), but make sure not to check the box "Set as my display language" and then do the below.

1. Launch the game.
2. After it crashes, open the program Event Viewer.
3. On the left, expand "Windows Logs" and then "Application".
4. All the way to the right, Click "Filter Current Log".
5. By "Logged", choose the "Last Hour" option and hit OK.
6. All the way to the right, Click "Save Filtered Log File As".
7. Name the file whatever you want and hit "Save".
8. Select "Display information for these languages:" and check the box by "English" and hit OK.
9. Upload the file to Google Drive.

Click to expand...

Thanks.

The file: https://drive.google.com/file/d/1KvLpOYRvWXpcFgRVHbiiqjTG7h9SYRsj/view?usp=sharing

uçanbiblo said:

Hello, i will inform the QA team about the issue. Meanwhile, can you please share your Crash ID with me so i can forward it?

Click to expand...

Hi, thanks a lot. Do you mean the codes from the Event Viewer? Event Viewer is not in English for me so I don't know which one of the codes there you might mean, I have two: 0xc0000374 and 0x00000000000ff199

If you mean something else, could you clarify? The game doesn't seem to give an option to send any kind of crash report since it crashes completely on startup.

Windows defender never stopped it, although after looking at the Event Viewer there is an error everytime the launcher crashes, with the error occurring in the 'WINDOWS\SYSTEM32\ntdll.dll' module each time. Not sure how to fix, I've recently tested this with the old version 1.4.0 with the same issue.