I have contacted BattlEye a few days ago, so far no response - I´ll post if I get an update within a week.
If not, I don´t mean to be rude but this is something that Taleworlds should be able to fix.
It is part of their game, a service they picked, if issues arise they should be able to handle it.
I just hope BattlEye support can assist with this..