sounds like you just are bad at the game and havent bothered to learn how it works. So far ive not had any complaints, found couple minor bugs and detail screw ups that have made me giggle a little since ive been playing the game ever since it launched on PC and still discover randomest little stuff that i missed during these years.
Now what i would like to say on your refund is.. You will never get your money back, if i remember correct both Sony and Microsoft tell you this before purchase in EVERY prouduct you decide to buy. I highly recomend you read the TOS on your marketplace.
I also recomend you do buy the game on PC where it has mods that do fix bugs and glitches and runs a bit better than on console (Got it on both and play on both depending where i am at) the game does work like a charm and the modding community has entertained me for years upon years and propably will continue to do so until something happens to TW or the modders just stop modding for one reason or another.