I just want them to explain how people can take ETA to mean a deadline, does TW know what ETA stands for.....ESTIMATED time of arrival. How does estimated mean in anyway a deadline. The logic behind their 2 reasons for eta and false expectations is so flawed, my 11 year old niece knows what ETA means. Their logic for these 2, are saying that we can't differentiate between estimated and deadline, and potential content and flawed expectations. They are saying we don't understand simple English and logic. It's really insulting for TW to suggest that. What they are meaning is we aren't smart enough to know the difference between the 2.....very insulting on their part.