The ball is in Taleworlds' court, so let's not beat around the bush. They are aware of the massive amount of quality feedback that has been given to them, especially about the combat system (Gab, Charlini, and others). If they decide to ignore honest feedback from customers who are committed to established brand loyalty, all they will get is a dissociation from it.
Give the customer what they want and if you can't provide it, tell them why you can't and what you are going to do to resolve the conflict. A high number of players express their dissatisfaction with the block delay and the class system. Well, it doesn't seem to have worked as expected... what are you going to do about it, turn a deaf ear and go straight to the rocks or change course because we are warning you that you are in front of them? The MP is aimless and drifting...(yes, I've dawned "nautical")