How to Make an In-Game Report to Admins

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This is a guide on how to make a report to an admin while in-game. Following these steps will guarantee that the admins will respond to you as soon as they possibly can.  If you do not follow theses steps, admin service may be delayed or may not come due to how busy they are and how much time it takes to respond to all complaints.

The Basics:
1.Press backspace to talk to an admin.
2.Wait for a reply or for an admin to come to your aid.


1. When Asking for an admin, state your business and your faction. Example: [Lions]: I was RDM, I am in Brown Coat faction.

2. Do not move from your spot when making a report, do not run from an admin when you respond. If you do, the admin will become frustrated that you are wasting their time. It also looks bad on your part and will not help your case if you are running away and we have to chase you.

3. Once an admin is present to help you, please explain EVERYTHING in FULL DETAIL so that the admin may get all the facts. Make sure you have READ THE RULES so that you know what is acceptable and what is not. If you call an admin for an RDM when you were clearly holding a weapon and a native has killed you, that is considered wasting the admin's time.  Please do not waste their time.

4. Please refrain from name calling, punching, kicking or trying to harm the admin.  We do our best and if you are not happy with how something was dealt with, you may go to the complaint forum on the official website or you can join the TS to speak with the admin in person.

5. Act professional and polite. Acting like a jerk will not get you anything and an admin may refuse you a refund if you are acting rudely to them.

6. NEVER LIE to an admin. If you are honest and tell the truth you will not be banned. More likely you will be let off with a warning. If you lie to us you are more likely to be banned because the admins do not have the time to be lied to.  In fact, all the current bans and temp bans are due to players lying to an admin. Not a single person has been banned for any other reason.

As admins, we try to do our best and sometimes our workload is very high.  We are not getting paid to do this job, we spend our own time trying to make sure the community is run well and that justice is done.  We are only human and sometimes we make a mistake. If you come talk to us we will be more than willing to fix anything that you think was done wrong.
 
Can I just add, please bear in mind at times there are upwards of 140 player with only 1 or 2 admins online, so we may take a while to get to you. Also chances are we have seen your message so spamming ADMIN in caps over and over again will not get us to you any faster.
 
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